Mazin Hashim

  • Abu Dhabi
Mazin Hashim

Applications Support

Work History

Work History
Jan 2011 - Present

Applications Support

Emitac Enterprise Solutions
  • Consultation, Implementation and Support of NexThink.(www.Nexthink.com)
  • Functioning as the Single Point of Contact for Technical Account Management for following organizations:
  1. Abu Dhabi Company for Onshore Oil Operation (ADCO).
  2. Abu Dhabi Gas Industries ltd (GASCO).
  3. Abu Dhabi Municipality (ADM).
  4. Abu Dhabi Public Prosecution (ADPP).
  5. Daman Health, Abu Dhabi.
  6. Ministry of Interior.
  7. General Secretary Executive Council, Abu Dhabi
  • Part of Mobile device management (MDM) projects.
  • Support of MobileIron MDM
Aug 2007 - Dec 2010

Document Management System Consultant

 Avanza Solutions L.L.C.
  •  Oversaw application design, development and maintenance as team leader of project with numerous governmental authorities in UAE (GPSSA, Awqaf & Minors Affairs Foundation-Dubai, AD Police, AD pension & Benefits Funds, Ministry of Economics, Civil Aviation, …etc)
  •  Supervising data gathering & data integration services for analysis
  •  Supervising Business intelligence functions.
  •  Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of supervisor.
  •  Evolve the existing software system applications and architecture in various areas as needed
  •  Managing internal/external resources, word products, and project time schedules; always maintained complete documentation of work materials
  •  Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
  •  Routinely participated in project meetings; accustomed to working with management, co-workers and diverse clients.
  •  Prepare routine report to analyze the actual work load and recommend actions for improvement.
  •  Provided constant guidance to junior staff recruited for assisting in configuration of database also Assist and train other department personnel to allow them to work with the membership database in a self-sufficient mode of operation.
  •  Performed routine and customary operational and monitoring activities to ensure the database environment is stable and capable of meeting ongoing business needs - Planned and executed testing and implementation of major systems.
  •  Implement Business Applications in the Group of Companies as and when purchased. Upgrade, manage, maintain and tune the application systems for high availability and fast access for management to important data.
  •  Prepare and maintain proper documentation for any implementation and keep customizations to the system under control and well documented.
  •  Maintain and manage the Operating systems selected for the Business Applications. Tune and optimize server resources to provide best performance.
  •  Resolve user problems that arise from use of business applications and troubleshoot any issues.
  •  Customize applications to fulfill business requirements. Develop meaningful reports from the system that the management can utilize to make better-informed decisions.
  •  Provide technical assistance and preliminary information to system users. Refer major software problems to vendor service personnel for correction and resolution.
  •  Provide Training on Applications for existing and new features and modules that are added on to the system.
  •  Provide one-to-one personal support to business users to help in the development of small applications using office tools and report generators.
Feb 2006 - Jul 2007

IT Help Desk and Support Supervisor

 Altamayoz Information Company
  • Provide helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.

  • Acting as an escalation point where difficult or controversial calls are received
  • Representing the Service Desk at meetings.
  • Ensure that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.
  • Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk.
  • Assisting Analysts in providing first line support when workloads are high, or where additional experience is required.
  • Modify configurations, utilities, software default settings, etc. for the local workstation.
  • Utilize and maintain the helpdesk tracking software.
  • Document internal procedures.
  • Assist with on boarding of new users.
  • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment, software and software licenses.
  • Report issues to the Service Desk for escalation.
  • Manage PC setup and deployment for new employees using standard hardware, images and software.
  • Assign users and computers to proper groups in Active Directory.
  • Perform timely workstation hardware and software upgrades as required.

Education

Education
Sep 2014 - Nov 2014

Sharepoint 2010 Administrator

Private Course
Aug 2014 - Sep 2014

MeatSonic Build Modeler 

MeatSonic Company
Sep 2011 - Oct 2012

Oracle Data Base Administrator

Al-Khawarezmi College 
Apr 2011 - May 2011

System Developer

Zabeel Institute
Mar 2007 - Apr 2007

Program Planning and Proposal Writing

Swedish Free Mission Sudan Program
Dec 2001 - Dec 2005

B.Sc. in Computer Science , G.P.A : 3.73

College of Technological Sciences

Skills

Skills

Platforms (Windows & Linux)

Visual Studio 2013

SQL Management Studio

Sharepoint Administrator 2010

Program Planning and Proposal Writing

Visual Basic.Net (VB.NET)

SQL

Computer Programming

Summary

To seek a leading position within a dynamic team of a progressive reputed organization in order to utilize my experience as Database Management Specialist & Application Support Analyst to achieve results and attain professional support, while embracing new methodologies to remain ahead of the technology development.