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Work experience

Jun 2008Present

Independent Contractor

Mascellino, LLC

Post Partum Doula

Provide various forms of non-medical support (physical, emotional and informed choices) during the postpartum period for the family.Duties include cooking for the mother, breastfeeding support, newborn care assistance, errands, and light housekeeping.Care can include multiple infants, premature babies and sibling care.

Auditor; Service Evaluator

Provide data in an objective manner a particular service or service process against a number of predetermined service standards.Document findings by way of a questionnaire and then reporting via the Internet.As well as answering specific objective questions on the service I receive, I may be asked for my personal subjective viewpoint and recommendations.

Feb 2008Apr 2008

Office Manager

Oversee all administrative functions of RMS Family Service Division including but not limited to filing, office guidelines and processes and directing administrative assistants.Supervising the work ofemployees. Respond to questions regarding office procedures.  Interprets and adapts guidelines to situations, including unwritten policies and practices. Works with manager to establish new office procedures and revise and clarify procedures to eliminate conflict or duplication.Coordinates the preparation of purchase orders and ensures appropriate approval.  Audits time cards and prepares and approves time sheets.  Distributes forms and follows up to ensure timely completion forwards paperwork for processing.

Jun 2004Feb 2008

Inside Sales Representative

Consultative marketing, responsible for daily maintenance activity of 217 accounts including domestic and international distributors; Effectively communicating with technical engineers, production planners and purchasing buyers to capture customer’s coupling needs; Calculating product gross margins, pricing and quoting and establishing new business; Fielding incoming calls for product information and complaints; Purchase order and other data entry reporting, and filing.

Jun 2001Jun 2004

Legal Secretary

Tucker Ellis & West, LLp

Perform secretarial and administrative duties to support 3 diverse attorneys.Knowledge of commonly used practices and procedures of creating legal documents drafting of correspondence, processing time charges, negotiating travel appointments, answering phones, addressing client questions and concerns, completing expense / travel arrangements and filing.

Areas of practice:Probate and Probate Litigation; Estate Planning and Administration; Corporate; Domestic Relations; Personal Injury; Real Estate; and Business Employment.

Sep 1976Nov 2000

Manager - Cleveland Consumer Call Center

Ohio Bell Telephone Company; Ameritech; SBC; AT&T

Directed the daily operations of the Cleveland Consumer Call Center, responsible for product sales and service for the Ohio market consisting of 8 million residential customers.Interviewed, selected, trained and supervised up to 20 sales representatives resolving customer inquiries and marketing additional products and services under a sales quote of up to 1 million annually.Overall team performance of sales & service ranked in the top 25% of a 5 state region.

Job Title: Sales and Service Representative; Administrative Assistant; Utility Clerk

Fielding customer incoming inquiries with an one call resolution process; supporting the manager with the daily activities of a mega call center; gathering data for reports; training new hires; answering multiple telephone lines, account payable / receivable duties; and payroll.

Education

Sep 1976Dec 1992

General Coursework 62 hrs GPA 3.08

Sep 1973Jun 1976

Diploma

Midpark High School

Skills

KRONOS
Microsoft Office
Soft Skills
Facilitator Excellent Listening Skills Mentor Motivator Multi-Tasking Negotiator Performs well under Pressure Positive "I can do Attitude" Presentation Skills Problem Solving Public Speaking Strong Communicator Team Builder Attuned to the Big Picture  
Power Point
SAP
Excel

References

Beverly Lalli

Cindy Steeb, Esq.

Jerry Uebbing

Certifications

Ameritech

Ameritech
Jan 1988Jan 1994

Ameritech Circle of Excellence

JD Power & Associates

Summary

I am a quick study capable of grasping new concepts, meeting and exceeding desired goals and expectations.I can anticipate customer and organizational needs and respond accordingly; work effectively under pressure; achieve deadlines; possess strong interpersonal skills; excellent communication skills and can interact effectively with peers, customers and across all organizational levels.

CustomSmall

Manager / Coach / Customer Service Specialist