Summary

Project and Operations Management

Experience in operations management, project planning, execution, client and vendor management, team management, defining processes and policies, and time-bound project delivery 

IT Management

Software requirement analysis; workflow design, testing, and deployment; IT project management in coordination with the organization's IT team and CTO.

Marketing and Sales Operations (MSO)

Heading the Global back-end MSO team of 3 dedicated executives, developing marketing collateral in coordination with the top management, conducting internal marketing campaigns to increase awareness, and assisting and providing support to global Client Executives in their campaigns.

Business Research

Secondary and primary research to gather most relevant information as per the clients' requirements, and analyze and present them in the desired format

Work History

Work History
Feb 2006 - Present

Evalueserve.com Pvt. Ltd.

Evalueserve is a leader in providing Knowledge Process Outsourcing (KPO) services (including custom Market Research, Business Research, Data Analytics, Investment Research, Intellectual Property and Legal Process Services, Marketing & Sales Support, Expert Consultations, and Knowledge Technology services) through its global research centers in Chile, China, India and Romania.

Evalueserve Circle of Experts provides access to a global network of domain experts to our clients. The teams cover multiple industries, across all major continents. It actively leverages people, technologies, and processes to maximize the value delivered to its Clients, while minimizing the cost.

Jul 2008 - Present

Senior Business Analyst

Evalueserve - Circle of Experts

Project Management

Responsible for coordinating with clients across various domains (Investment Firms, Law Firms, International Consultancies, Corporations, etc.), understanding client requirements, expectation management, and team management. Also involved in research of different business verticals and locating experts in these fields, as per client requirements. We assist clients in executing various projects in India, China, Europe Middle East and Africa, and other emerging economies; and helped them in making crystallized business decisions.

Operations Management

As part of the core operations team, I am involved in continuous review and analysis of the current business processes, coordination with other business verticals of the organization, benchmarking current processes with industry best practices, defining new policies and procedures after thorough review and discussions with senior management.

IT Management

Recently, was involved in designing and deployment of an in-house IT Workflow application. The project included understanding the current IT environment of the department, critical business requirements, vendor identification and agreement finalization, software requirement specification documentation, guiding development team at the time of software coding, application testing, security testing, user acceptance testing, and continuous bug review and resolution in coordination with vendor team, Evalueserve IT team, and operations team.

Achievements

  • 'Employee of the Month' award for outstanding performance in IT and Operations Management for April and May 2009.
Mar 2007 - Jun 2008

Business Analyst

Evalueserve - Circle of Experts

Project Management

Responsible for managing a team of 3 Analysts involved in the MSO activities, guiding and mentoring the team in addressing the requirements of various Client Executives (CEs) of Evalueserve.

Marketing and Sales Operations

Responsible for interacting with a team of more than 60 CEs, understand their respective clients' sales pitch requirements, preparation of customized presentations and marketing documents for sharing with targeted clients.

Achievements

  • Best Team award for the period between January 2007 and June 2007.
Feb 2006 - Feb 2007

Business Analyst

Evalueserve - Business Research

Project Team member for the Business Research division of Evalueserve, responsible for conducting secondary and primary research to gather relevant information as per clients' requirement, analyze, and present them it in the desired deliverable format.

May 2005 - Jan 2006

Team Leader

SAPro Marketing Pvt. Ltd. (A Constituent of ICFAI University)

As a Team Leader, was responsible for promotion of Distance Learning Programs (DLPs) offered by ICFAI University, such as MBA, CGA, PGDBM, etc. and managing a team of 10 associates to develop their skills and generate business to achieve team targets on periodic basis.

Achievements

  • Achieving a sales target of Rs. 500,000 between March’05 and June’05.
  • Silver Achiever for two consecutive quarters in the year 2005.

Education

Education
2001 - 2004

B.Com

Government Commerce College, The University of Kota

55.71 Percent