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Mayola Miranda, LCSW, DPA

Work experience

Jul 2001Present

Senior Social Services Supervisor

Social Services Agency

Supervise staff of 18 in a complex social services program responsible for ensuring the safety of abused children. Manage incoming applications for petitions and conduct risk assessments in a 24-hour time frame to determine jurisdiction under Section 300 of the Welfare and Institutions Code. Conduct daily case conferences with staff on difficult casework matters regarding the assessment of families with a variety of social, psychological, medical, and economic problems. Develop legal recommendations and implement decisions under significant time constraints. Review staff’s decisions that impact the safety and well being of clients. Perform staff evaluations to assess productivity, identify strengths, and develop performance improvement plans. Monitor workload trends and maintain corresponding data. Develop trainings and conduct presentations for new staff and interns. Provide clinical supervision for associate social workers seeking licensure.  Conduct Officer of the Day duties including critical consultations for the Emergency Response programs consisting of 65 employees. Enforce adherence to agency policies, procedures, laws, and regulations. Analyze complex case matters accurately and adopt effective courses of action in a fast paced environment. Facilitate and participate in multi-disciplinary meetings.

Sep 1997Jan 2006

Sergeant, Military Police

United States Army Reserves 314th Military Police Company

Duties, Accomplishments and Related Skills: Supervised, led, and motivated soldiers to perform military police security mission throughout the United States. Conducted staff developmental counseling, performance evaluations, and recommended staff for promotions. Demonstrated initiative and commitment to duty by volunteering for additional security missions as well as participating in community outreach projects. Earned a promotion to Sergeant after demonstrating leadership qualities and encompassing the Army values including loyalty, duty, integrity, discipline, and respect. Conducted law enforcement duties and supervised enlisted soldiers on a military base during Post 9/11 active duty deployment. Selected as the Equal Opportunity (EEO) Representative for the Unit Commander and provided advisement regarding EEO matters. Developed and facilitated trainings to a company of 80 soldiers for topics related to sexual harassment prevention, affirmative action, diversity, gender, and cultural awareness training. Identified methods to prevent and reduce discriminatory practices within the military. Maintained SECRET security clearance. As a result of my dedicated service, competence, and superior leadership as a Noncommissioned Officer, I was awarded the Army Achievement Medal and the National Defense Service Medal.


Computer Skills

PC and Mac, SPSS, Microsoft Office Word, Excel, and PowerPoint





Sep 2011Apr 2016

Doctor of Public Administration

University of La Verne

Relevant Coursework, Licenses and Certifications: The Doctorate of Public Administration program develops practitioners who can integrate theory into practice, uphold Constitutional principles, demonstrate democratic values, and deliver responsive services to citizens. This advanced degree trains practitioners to develop creative strategies to resolve administrative problems facing today’s public sector. Course projects included practice in strategic planning, program evaluation, survey development, group work, qualitative/quantitative research, and facilitating class PowerPoint presentations.  Dissertation evaluated child welfare practices including the use of standardized risk assessment tools, emotional labor, and burnout. The results of this research informs

PC and Mac, SPSS, Microsoft Office Word, Excel, and PowerPoint

administrators on decision-making processes, policy implementation, information technology, and risk management.