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Work experience

Jan 2013Present

Director of Community Relations

Assemblywoman Clark
Director of Community Relations Office of New York State Assemblywoman, Queens Village, NY
Mar 2010Mar 2012

Account Manager
Account Manager New York, NY Managed and maintained an existing client base of $2M. Consistently maintained an average client renewal rate of 85% and above. Coordinated and implemented client trainings for new clients. Forecasted new business opportunities against quarterly sales targets. Developed new business relationships with other partners and executive teams within client base.
Aug 2007Mar 2010

Training & Application Consultant New York, NY Consulted with sales support; internal sales reps to keep training records up to date on usage, revenue building techniques and client issues within a $3M territory. Coordinated, designed and implemented training programs to improve client product aptitude; conducted ongoing account reviews, and assessed market research needs within strategic financial services and other industry client base. Handled all 2nd level client complaints to resolve.
Jun 2006Mar 2007

Senior Relationship Manager

Xtiva Financial Services
Senior Relationship Manager New York, NY Cultivated positive relationships with the client, lead in crisis management, problem escalation, and resolution for each account. Supported Client Support Analyst's in decision making on client issues that needed to be escalated to upper management and inter-departmental personnel. Handled 2nd level client complaints and worked with the various departments to resolve.
Nov 2004Jun 2006

Account Manager

Informa Investment Solutions
Account Manager, White Plains, NY Increased revenue by 50% by introducing and promoting new products. Managed and resolved customer issues on a daily basis in a faced paced environment. Identified customer prospects and their needs, and develop plans and strategies to develop new business. Communicated regularly with customers to ensure satisfaction. Participated in sales meetings and training sessions to develop sales strategies and plans.
Jan 2000Nov 2004

Senior Account Manager

Thomson Dialog-NewsEdge Corporation
Senior Account Manager, New York, NY



St. John's University