Work History

Work History
Jan 2007 - Jun 2010

Special Events and Front of House Manager

Dave and Busters

·Direct efficient guest flow through participative shift management, scheduling a full working staff of up to eighty crew members including servers, bus persons, hosts/hostesses and bartenders.

·Accountable for every logistical element of event, food and beverages, room set-ups, audio visuals, entertainment and RFP’s.

·Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares.

·Participate in Menu Planning Committee meetings to collaborate on the development of new standardized menu, contributing to item, pricing and design changes.

·Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.

Jan 2005 - Dec 2007

Sales & Marketing Rep

The Bond Marketing Group

·Played a key role in redesigning the company’s product offerings in response to a quickly changing market by researching the market extensively and developing comprehensive customer profiles.

·Formulated short-long-term plans and key objectives. Worked out measurable plans of action to ensure success.

·Duties included reviewing the brand image, brainstorming ideas with planners, analyzing company products and completion of product statistics.

·Product marketing plan-built and developed a strategic marketing plan for the introduction of a unique champagne ,Ace of Spades, into the Canadian markets covering; the product, price, promotion and distribution factors involved in launching the product.

Jan 2003 - Dec 2005

Customer Service Rep

TD Bank

·Responsible for cash/checking deposits, processing loan payments, opening accounts, getting direct deposits accounts

·Took ownership of client complaints/issues, initiating effective problem resolution.

·Trained new hires and ensured all bank and industry codes of conduct were adhered to.

·Attained best teller award for highest ranked sales and outstanding customer service.

·Informed customers about the bank product and provided them status data whenever they needed. Also handled the incoming calls during the busy work.

Education

Education
Sep 2007 - Present

Public Relations

Humber College

Interest

·Special Events

·Marketing & Advertising

·Public Relations

·Sports

·Travel

·Entertainment

 

Objective

Obtain a rewarding internship in a creative and a fast-paced environment that allows me to draw on my practical experience while giving me the opportunity to improve my skills and establish myself as an asset to H2 Marketing and Communications.

Skills

Skills

Marketing

Customer Service

Certifications

Certifications
Mar 2009 - Mar 2014

CPR

Canadian Red Cross