Download PDF

Profile summary

MBA with extensive international experience along with a deep understanding of diverse culture and business practices especially in Europe and South-east Asia.

Objective

To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

Work History

June 2018Present

Account Executive

Indeed

Responsibilities

  • Lead generation
  • New client acquisition
  • Managing existing accounts and up-selling them
  • Corporate sale
  • Managing pay per click campaigns
  • Customer Relationship Management
  • Managing end to end sales process
  • Generating revenue 
  • Maintain CXO level contact
July 2017April 2018

Inside sales manager

Simplilearn

Responsibilities

  • New Customer Acquisition
  • Conversion of leads received from various marketing channels.  
  • Preparing short-term and long-term sales plan, sales approaches and strategies.
  • Consistently achieve revenue targets in line with team/organizational objectives.
  • Customer Relationship Management
  • To understand customer requirement in the geography assigned and future product portfolio improvement based on past customer feedback.
  • Service offering improvement and continuous quality assessment.
  • Service delivery planning and execution.
  • Managing pre-sales to post-sales support act
May 2017June 2017

Order management specialist

Thomson Reuters

Responsibilities:

  • Process and maintain data/information accurately and in a timely manner onto Thomson Reuters databases using financial and technical knowledge
  • Take responsibility for data quality, timeliness and completeness, this includes root cause analyses of recurring issues
  • Respond to data queries from both internal and external clients by taking complete ownership.
  • Understand Thomson Reuters products to provide a higher degree of service and better data to the client
  • Support specific projects
  • Produce analytics for internal and external clients.
  • Research and respond quickly to all client issues, adhering to quality goals for accuracy, completeness, and timeliness.
  • Provide management with info on which to base operational decisions by preparing an analysis of customer, employee, and operational impacts of client complaints as required.
  • Maintain client issues in Siebel according to TR standard.
June 2015Oct 2015

PMO Intern in IT & Business Process Asia

Siegwerk (Thailand)

Technical Responsibility

  • Project Monitoring
  • Manage and create documents for local Project Management - handbooks, charts, fillings project deliverables , meeting minutes , contracts , logs.
  • Prepared Expense claim

Management Responsibility

  • Support the Head of IT & Business Process Management Asia in all administrative activities.
  • Resource and budget planning.
  • Resource and budget controlling.
  • Support of Human Resource Department (Recruiting , Training)

Education

20142016

Master of Business Administration (M.B.A.)

Webster University
20102013

Bachelor Of Computer Application

The Heritage Academy

Skills

Technical Skill

  • Microsot office
  • Google trends
  • Youtube insight tools
  • SPSS (Beginner)
  • Facebook audience insight tool/Facebook ads and promotion
  • Siebel CRM
  • Salesforce CRM

Personal Skills

  • Customer service - oriented
  • Fast learner
  • Effective leader
  • Good communication skills
  • Organized
  • Hardworking
  • Critical thinker

Language Skills:

  • Read and write: English, Hindi
  • Speak: English, Hindi, Urdu, Bengali and Thai (Beginner level)

Projects

 1.Webster University:

Master Of Business Administration:

Project 1: As a part of advanced finance project prepared and delivered report and presentation on financial analysis for Bangkok Hospital

Project 2: As part of the Marketing project prepared and delivered  presentation on marketing strategy for Kloster Beer. 

Project 3: As a part of Marketing research project prepared and delivered questionnaire, report and presentation on Gym satisfaction from people living in Vienna, Austria.

  

 2.The Heritage Academy:

Bachelor of computer application:

Project 1: Developed Offline examination system application using Visual Basics and Microsoft Excel.  

Project 2Developed Online Teaching System using c# as programming language , Microsoft Sql for database management and Visual studio 10.

Certifications

20132013

National IT Aptitude Test 2013

NIIT

Participated in the 9th National IT Aptitude Test and was placed under top 6% (94 percentile) in India and under top 3% (97 percentile) amongst all those who had same discipline as mine.

20122012

Summer Project

HCL

Developed an online shopping website using asp.net, c# and microsoft Sql. 

Personal Details

  • Permanent address: 35 B, Motilal Nehru Road, kolkata, West Bengal , India
  • Current address: Rana Niwas, 2nd cross street, Koramangala 7th Block opposite to Airtel office, Bangalore 560095
  • Martial Status: Single