“I had the pleasure of working with Max while I was the Operations Manager for the southern territory for Rocket Learning. In my position I was responsible for overseeing state and district compliance, payroll, invoicing, procurement, etc across 12 districts spanning 5 states. Given the complexity of managing various district requirements, training new staff and dealing with unexpected challenges, Nashville was one of the districts that I never had to worry about because of Max's dedication and commitment to excellence.
In order for my operations staff to operate optimally, we were very dependent on program managers such as Max to have a very close attention to detail given the amount of documents required for payroll and invoicing. Max developed an effective system to ensure that all of his staff’s paperwork was compliant and that critical invoicing documents, such as progress reports and monthly attendance sheets were always turned in on time.
Additionally, Max was able to identify office support that matched his level of dedication and quality and establish important relationships. In order to understand Nashville’s specific rules and regulations, Max played an invaluable role in developing a solid relationship with key district personnel that I was able to leverage in getting a thorough understanding of their process and procedures. When mistakes happened, his positive relationship helped us to quickly rectify situations that could have gone differently.
Max singlehandedly ran the Nashville office with very limited support and resources compared with some of our other more established offices. The work that Max was tasked with was far from easy. He had to be versatile in dealing with a range of responsibilities from enrolling students to setting up programs and more. Max was always willing to go above and beyond. He had even spent a night or two at the office and went to other districts like Memphis and Atlanta to lend a helping hand.
Max undoubtedly played a critical role in the start-up of our Nashville operation. My responsibilities additionally included creating and analyzing the program data to ensure that we were tracking towards our targets. Max consistently rated amongst the top on all significant measures ranging from staff compliance to program profitability by managing key metrics and ratios. He also stood out from his peers.
One time in particular comes to mind when I assigned the team some Excel homework to ensure their understanding of my Excel training. Because Max valued his professional growth and development and despite having a lot on his plate, he made time to complete the assignment and was the first one to submit it ahead of the deadline. Additionally, he was only 1 of the 2 people that even bothered to complete it out of a team of 10.
Lastly, I must add that throughout my academic and professional career, starting at UC Berkeley (student organizations and class projects), working as a consultant (working on multiple projects across the US), receiving my MBA from Harvard (collaborating on community service projects and academic assignments) and working in several different offices at Rocket Learning, I have been privileged to work with a large number of people from across the United States and the world; Max undoubtedly ranks in the top 10% of the people who I have truly felt honored to have on my team. Anyone would be lucky to have the privilege to work with Max.”