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Work experience

Mar 2014Present

Help Desk Specialist

South Florida Times

• Repaired network connectivity for the entire organization. • Redesigned communication infrastructure to new platforms.

• Built email server to reduce cost of third party venders.

• Trained college interns to manage company's technical content.

• Conducted surveys of operations to assess needs and identify high priority improvements.

• Created detailed project plan with well-defined tasks, milestones, employee sign-offs, test cycles, and specifications, which served to communicate project progress to management.

• Delivered technical briefings and project plans to management.

• Implemented Office 365 and user licenses within company

• Provide troubleshooting level I and II support users remotely and on site when located locally

• Provide remote support through VNC, LogMeIn,, and RDC

• Configure network printers and connect computers to them

• Map network drives for users

• Create/maintain new user profiles, reset passwords, and apply security policies through Active Directory

• Configure Outlook 2010 client to sync with email servers

• Configure iPhone, iPad, Android, and Blackberry to sync with Office 365

• Installed new/replacement hardware in desktop and laptop platforms

Jan 2009Mar 2014

Information Technology and Services Consultant

Krickrack Media Services

Analyzed developments in Internet technology and proposed far-reaching Web strategy to improve client services and firm's visibility.

• Implemented Web-based project management tools to coordinate the activities of a distributed team and present real-time progress reports to clients.

• Acted as consultant for small business and end-user/customer by using independent and discretionary decision-making in the set up and implementation of Microsoft Servers

• Promoted partnerships with vendors, private dealers, museums, and local communities

• Networked extensively throughout the community to recruit new clients

• Analyzed customer volume during a 12-month time frame and developed strategic plans that targeted specific markets, product location, and traffic flow

• Maintained accounts through first-rate service and communications


Bachelor of Business Administration (B.B.A.)

Florida International University - College of Business

IT Certifications

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Active Directory
Information Security
Network Administration
Information Technology