Andrew Hardy

Andrew Hardy

Work History

Work History
Nov 2007 - Present

Area Manager

Smokemart & Giftbox

Smokemart & Giftbox is a National company with over 90 stores.I started managing 5 stores. I have been instrumental in the opening of 3 more stores. I have created and implemented a Staff Sales Targets System Nationally.

Reduced staff turnover through training and support. Increased wholesale customer accounts. Auditing of store ledgers and accounts to ensure accuracy and prevent theft. Ensure correct stock levels, store standards and promotional activity are maintained. Implemented new policy, procedures and reinforce existing ones. Implement new Government regulations exclusive to N.S.W. Source and investigate the potential of new sites for expansion of the company.

Relief State Manager of NSW.

Jan 1997 - May 2007

Owner Operator

What's New Charlestown

Purchased What’s New Charlestown which consisted of akioskand main store. In 1999 moved location and implementedcomputer based cash register system, installed software andperipherals and created computer network. This enabled aneasy transition to GST. I have experience in Retail Manager,MYOB and Microsoft Office. Involved in organisingpromotions including Bardot calendar signing, Beanie KidParties and Out-Posts.

Jan 1990 - Oct 1996

Owner Operator

Gizzmoes Gift Shop

Established store and constructed fit-out within two weeks.Managed store successfully for six years in which time wemoved premises. Managed day to day operations and alsomanaged special event functions, hired staff and trained themalso dismissed staff during this time. Competed in storewindow merchandising displays and came second in state.Negotiated store leasing and renewal.

Jan 1990 - Sep 1990

Assistant Manager

Woolworths Variety

As Assistant Manager of store, filled role as Manager when theManager was away. I was involved with staff management,employment and dismissal, payrolls, rosters, disciplineprocedures and was also responsible for using store keys,alarms, safe and on call for when alarms went off over night.


I will bring 25 years of extensive retail store management experience. Over the last 7 years I have managed 8 stores for Smokemart and Giftbox retail group. Previously managing my own store What’s New with 3 sites in Charlestown Square for 17 years. I am managing and have trained up to 35 staff at one time. Through my training program my staff, are transformed from inexperienced sales assistants into sought after sales professionals. Their excellent customer service and work ethic skills are often acknowledged by customers and desired by other retailers.  


Area Manager – Smokemart & Giftbox

  • Managing 8 stores
  • Employing, training, motivating and supervising 35 employees
  • Relief State Manager
  • Loss Prevention
  • Achieving KPI’s
  • Responsible for the management of all staff
  • Instrumental in successfully opening 3 stores
  • Obtaining and maintaining key customer accounts
  • Compliance with Government regulation
  • Applying Company regulations and store standards toManagement satisfaction

Company Director – Gizzmoes Pty Ltd

  • 14 years
  • ASIC Compliance
  • Guiding company direction
  • Up to $800K per Year Company

Manager – Gizzmoes and What’s New

  • 10 years
  • Negotiating four Lease agreements
  • Organising bank loans
  • Maintaining Customer Focus
  • Payroll and superannuation
  • Tax – BAS statements, PAYG
  • Setting budgets and forecasting sales
  • Purchasing stock
  • Store refurbishment and maintenance
  • Dealing with customer complaints
  • Advertising

POS computer systems

  • 8 years experience
  • Computer setup including networking, maintain and modify as required
  • I can repair computers and reload software
  • Retail Manager, Windows XP, Vista and 7, MS Office, MYOB skills
  • I have implemented daily back-ups of all critical information

Customer Service

  • 20 years experience
  • Full time as well as management requirements
  • Face to face service skills
  • Selling techniques
  • Communication
  • Problem solving skills

Overseas Importing

  • We purchase merchandise directly from Indonesia and China

Weekend Markets

  • We have successfully setup and run weekend markets at Maitland and Warners Bay etc