Max Shafiq

  • Ashburn VA
  • maxshafiq@gmail.com

Work History

Work History

Project Manager

Leavitt Management Group
Worked as Project Manager at (Medical Hair Restoration) Involved in Microsoft Dynamics CRM/Call Center implementation. Building technology Road Maps. Positioning dvisor”. as t

Engagement Manager

Vista Health Plans
Worked as a Engagement Manager at, Fort Lauderdale. Successfullyimplemented Microsoft Dynamics CRM Successfully implemented SharePoint.

Project Manager

Interval International
Worked as a Project Manager at, Miami. Successfully implemented cruise passenger data mart. Successfully implemented MS Project Server

Engagement Manager

Gulf Stream Aerospace
Worked as engagement manager at in Savannah, GA. Responsible for pro- gram/project management of multiple on-going efforts at Gulfstream. The projects were in 2 cat- egorizations: System upgrade and New Development. The system upgrade was in the area of CRM using Microsoft SalesLogix platform. The new functionality projects were to build on existing func- tionality in the SalesLogix platform and port it to Microsoft Dynamics platform. Successfully program managed the implementation of: SalesLogix. Microsoft Dynamics CRM Successfully implemented a 300 seat implementation of SalesLogix to cater for Gulfstream vendor management system. Successfully implemented a 300 seat implementation of SalesLogix to cater for Gulfstream vendor management system.- Email: maxshafiq@ gmail. comTel: (813)679-2233 Successfully completed a system integration project that used Microsoft Dy- namics to glue several legacy systems into Gulfstream main Supply Chain Management(SCM) system, Successfully implemented a pilot to potentially port SalesLogix to a pure Mi- crosoft Dynamics platform. Due to the success of this pilot, additional oppor- tunities were secured by ePartners. Managed a team of 6 consultants and mentored 1 junior project manager. Co-Managed engagement with Business Development Manager.
May 2010 - Present

Client Engagement Manager

INTELIMEDIX
CLIENT ENGAGEMENT MANAGER
Nov 2008 - May 2010

Senior Project Manager

BAYCARE HEALTH SYSTEMS
SENIOR PROJECT MANAGER BayCare Health Systems is a leading community based health system in Tampa Bay area. It is composed of a network of 10 not for profit hospitals, 17 outpatient facilities, 2800 Physicians and a total capacity of 2884 beds. Responsible for the implementing various projects ranging from clinical integration with CERNER, Financial system upgrade, POS system upgrade, infrastructure deployment to development of portal for use by Physicians and Pa- tients. Completed on time and in budget major new development project using Agile/Scrum. The project implemented a data mart/data warehouse ffices onto drive info patients. Successfully upgraded finance system for St Joseph' Successfullyworked with external vendor to implement Baycare Outreach Laboratories. Successfully completed an upgrade of POS terminal and software at all Baycare facilities(21 in to- tal). Assisted in the development of an IT assets management program.
Mar 2008 - Nov 2008

Senior Project Manager

SOUTHERN POWER
SENIOR PROJECT MANAGER th Southern Power is one of the largest producers of wholesale electricity in the United States and 149 on the fortune 500 listing. It runs Southern Nuclear which runs engineering and operations for nuclear power plants, Southern Gen- eration which runs Fossil and Hydro operations, and Southern Company Services which runs shared services. Responsible for working with the Director of project management to do a full portfolio assessment, and design a strategy to monitor projects more effectively. Successfully managed program forSouthern Nuclear(Generations) to replace antiquated audit control systems. Managed stakeholder expectations, worked across business units at multiple nu- clear plants. Arranged all project related meetings, tracked progress based on Earned Value Man- agement. Provided senior management weekly status of project and milestone progress. Dis- cussed issues impacting project delivery, facilitated issue resolution meetings, managed risk to project, acted as the central point forissue escalation. Successfully program managed Oracle Migration. Worked on project to analyze and plan a release based approach to moving legacy applications to a new Oracle infrastructure. Successfully managed project forSouthern Shared Services(IT) to migrate SQL DTS jobs to Infor- matica 8.5, along with migrating existing Informatica 6.5 to Informatica 8.5. Created weekly re- lease schedule as the jobs were grouped by asset owner. So in effect each work unit was a mini project in itself that repeated itself throughout the project lifecycle. Created Project Plan, and managed scope and cost. Interviewed and hired new team members, assigned Informatica train- ing. Successfully project managed project forSouthern Power Fuel Services for workflow manage- ment, utilizing DOCUMENTUM. Successfully project managed project for Southern Power Fuel Services for implementing a Key Fi- nancial Application. This was Southern Fuel Services largest project to-date, a KFA(Key Financial Application). Project utilized 2 project managers working in unison. Initially brought onto project to evaluate and recommend a strategy to put project back on track(over budget and delayed). Co-managed project to completion. Involved working with external vendors related to coding on proprietary platform, code drop scheduling, setting up and monitoring the defect resolution pro-- Email: maxshafiq@ gmail. comTel: (813)679-2233 cess, reviewing and
May 2006 - Mar 2008

Engagement Manager/project Manager

HEADSTRONG
ENGAGEMENT MANAGER/PROJECT MANAGER Headstrong is a boutique management consulting firm that works with clients exclusively in the financial services and healthcare industries. Responsible for providing program and project management consultancy services to clients of HEADSTRONG in USA and UK, as well as being involved in client relationship management. Successfully program managed CIS(Critical Interfaces project) forCapital One in the UK. Successfully identified areas of risk to the project schedule and developed mitigation strategies. Successfully developed program wide defects management process. Successfully managed 120 developers using Agile and Prince development methodolo- gies Team members were located in USA, UK and India. Managed Vendor relationship with TSYS UK. Successfully managed relationship atGryphon Worldwide aleader in the regulated‘ Do List' business. Mitigated risk exposure to company's development efforts after p short notice. Responsible for the onsite project team and client relationship building. Team was 34 strong offshore(New Delhi, India) and 6 onsite(Boston, USA). Establish delivery quality standards for the software. Successfully completed offshore project atCAREMARK a very large pharmaceutical back-end pre- scription provider. Project managed to successful completion project involving working with the National Provider Identifier program. Successfully let the delivery and execution of an offshore software development team in Delhi, India(4), Manila, Philippines(24) 2 onsite(Chicago, USA). Responsible for 3 key business areas of systems design included Financial Systems, Re- tail Point of Sale and Mail Order.
Oct 2005 - May 2006

Engagement Manager

EPARTNERS
ENGAGEMENT MANAGER A Microsoft Business Solutions Consultancy. Primary responsibility was client relationship building and program/project management for multiple concurrent large-scale projects with external clients implementing Microsoft Dynamics CRM/ERP products.
Jun 2002 - Sep 2005

Senior Project Manager

PRICEWATERHOUSECOOPERS
SENIOR PROJECT MANAGER Responsible for project management within the field services group, as well as project office building.
Nov 2001 - Jun 2002

Product Manager

MDS ENTERPRISES
PRODUCT MANAGER Responsible for the product release strategy and overall ownership. Instrumental in devising a strategy that allowed the company to save substantial development dollars by using the offshore model. Fostered relationship with offshore vendors. Involved in Quality control of work performed. Cre- ated MS Project work plans, tracked scope and mitigated risk. Acted as the in-house technology liaison between offshore teams, the solution design team and the senior management. Helped source and negotiable with offshore software development vendors. Participated in the business analysis/requirement gathering; JAD sessions. Created RFP/RFQ doc- uments, and created Score Card system to assist with vendor selection.
Mar 2001 - Nov 2001

Crm Project Manager

PEOPLESOFT
CRM PROJECT MANAGER As a senior Project Manager in the CRM practice, successfully completed a number of CRM implementations at vari- ous clients in and around tri-state area. Duties were to manage the day to day running of projects and client relation- ship building. Also involved in Project kick-offs, presentation of baseline project plan, allocation of resources, schedul- ing of tasks. Managed project scope, identified constraints, assumptions and project risks. Managed and reported project status to both client executives and PeopleSoft, including project milestones met, deadlines, budgets and metrics such as effort variance, schedule variance, cost variance, baseline duration, ACWP and BCWP etc. Successfully completed projectUBS-PaineWebber, New York. Facilitated executive-level strategy workshops. Ensured client buy-in on the use of PeopleSoft COMPASS methodology for planning a deployment. Assisted the CRM practice by working with the pre-sales support. Participated in the development of hard and soft dollar models. Generated ideas for packaged service offerings. Wrote various Best Practices guidelines. Assisted CRM practice development with creating total cost of ownership models. Created and delivered various full-day training workshops for the CRM 8 package to internal re- sources. Helped develop migration strategy from Vantive to CRM 8 upgrade. Participated in the development of internal training programs for building knowledge on CRM modules Portal, Sales, Support, Marketing and Interaction Management. Lead product usability workshop to help identify flaws in the GUI.

Education

Education

George Washington University Projects-George Washington University

George Washington University
1989

B.Sc

University of Westminster
1987

HND

University of North London