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Maurice Walcott Franklyn

Work experience

Mar 2006Jun 2015

Store Manager Flagship location

Starbucks Astor Place, New York, N.Y.

Developing strategic and operational plans for the work group, managing execution and measuring results.

Setting goals for the work group, developing organizational capability and modeling how we work together. This involves implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Providing functional expertise and executing through use of all operational tools to plan for and achieve operational excellence in the store.

Actively manages store employees by regularly conducting performance assessments, challenging and inspiring employees to achieve business results and recognizing and reinforcing individual and team accomplishments.

Feb 2014Sep 2014

District Manager (Time Limited Assignment)

Starbucks New York, N.Y.

Attracts and selects management talent for the district and the region through coaching and developing store manager team to attract and select high quality talent for their stores.

Set clear expectations, delegates and communicates key responsibilities and practices to store managers to ensure smooth flow of operations within the district.

Creates district implementation plans based on trend analysis and local market knowledge to ensure effective execution of regional and company initiatives that achieve both operational excellence and business results.

Provide employees with coaching, feedback, and development opportunities and building effective teams by developing and maintaining positive relationships with employees.

Oct 2004Mar 2006

Assistant Store Manager

SLS Management/ Burger King Brooklyn, N.Y.

Support Store Manager in implementing company programs and to execute action plans that meet operational and organizational objectives.

Review store environment and key business indicators to achieve operational goals. Managing cash, including counting and depositing.

Engage in conversation with customers to understand customer needs and respond accordingly.

Coach and provide feedback to employees to improve performance.


Aug 2015Present

Nutrition and Food Science

CUNY Hunter College
Sep 1990Jun 1992

General Certificate in Business Studies.

T.A. Marryshow Community College, Grenada


Apr 2015Aug 2015

ACE Personal Training Certification

American Council on Exercise

Personal trainer certification

Oct 2010Jun 2015

Retail Training Store Manager (RTSM)

Starbucks Coffee Company

Train and develop newly hired and promoted Retail Store Managers.

Oct 2012Jun 2013

Store Manager of the Quarter FY 2012, Q1 and FY 2013, Q3

Starbucks Coffee Company

Award for Store Managers that achieve and exceed all operational goals in Area 82, New York Metro.