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Summary

Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Expertise in retail, hospitality/hotel and restaurant operations, miscellaneous retail.

  

Qualifications

  • Customer Service                  
  • Sales & Marketing Strategies
  • Conflict/Complaint Resolution    
  • Front-End Operations
  • Team Development & Training   
  • Sales & Margin Improvement
  • Retail Operations Management                                    
  • Merchandising & Warehouse Operations
  • Cost-Reduction Strategies
  • Customer Focused Leadership

Work History

May 2012Present

Co-Manager

Wendy's
  • Manage crew assist the General manager 
  • Looking out for food safety 
  • Makes bank deposits & review p&L's
  • Resolve customer complaints 
  • Store cleanliness and organization
Sept. 20112004-03

Center Manager

First American Cash Advance
  • Directed workers on a retail setting. 
  • Led a successful sales team.
  • Purchased merchandise from vendors. 
  • Performed personal duties such as recruitment, hiring, training, evaluation and discipline.
  • Greet and assist customers.
  • Cash handling.
  • Collections.
  • Responded to customers complaints.
  • Check cashing and receipts.
Dec 2010Sep 2011

Sales Manager

Aaron's Sales and Lease
  • Directed sales activities.
  • Coordinated sales distribution.
  • Established sales territories.
  • Assigned and supervised sales staff work.
  • Resolved customer complaints regarding sales and services.
  • Oversaw sales managers at local and regional level.
  • Directed personal duties such as recruiting, hiring, supervising, evaluating and disciplinary action.
  • Determined price and discount schedules.
  • Projected future sales and profitability based on past operational records.
  • Prepared budgets and approved budget expenditures.
  • Directed the focus of sales efforts based on customers.
  • Marketing.
2004-092008-12

Assistant Manager

Radioshack

Sold merchandise at a retail store.

Greeted customers.

Payments and exchanges.

Store organization and cleanliness.

Education

20002004

Diploma

Pleasure Ridge Park Magnet High School

Received three honor roll awards with two perfect attendance awards 

3.7GPA

2008-042009-05

Network supportive administration

Daymar College

Dean's list 

GPA 4.0