Matt Mc Carthy

Matt Mc Carthy


Operations Specialist & Manager with Penn State MBA and 15 years of progressively responsible experience in Fortune 500 companies and small businesses alike. Dynamic operations career balancing attention to the bottom line with a focus on the voice of the customer and on staff development. Experienced in reengineering customer service departments, seeking out cost savings and economies of scale, with an emphasis on improving quality of service. Training in organizational strategy. Strong leadership skills. Proficient with a broad array of technologies.


Call Center Management - Change Management - Training & Development - Process Modeling & Engineering - Department Turnarounds - Financial Modeling & Analysis - Technology Implementation & Enhancement - Technology Integration & Evaluation


I am currently searching nationwide for a career opportunity as an Operations Specialist - specifically as an Operations Consultant, Manager, or Senior Analyst.  I am willing to relocate, travel up to 100%, and/or work remotely.

Work History

Work History
Nov 2006 - Present


Vinewood Ventures

Vinewood Ventures has holdings and activities in real estate development and investment, architectural design, and early stage/small business investment.

  • Created concepts, rough plans, pro-forma performance statements, and investor packets for four semi-urban redevelopment projects totaling over 1.2M square feet, and packaged them to be ready for funding and entitlement
  • Held numerous meetings with potential investors, vendors, and civic stakeholders to build support for projects
  • Worked with the City of Roseville and the Roseville Chamber of Commerce toward revitalization of Roseville's Historic Downtown
Nov 2008 - Present

Financial Aid Advisor

Student Financial Aid Services
  • Provided expert-level financial aid advice and service to clients, resulting in professionalism ratings and call metrics that exceeded company expectation
  • Developed the structure and content for an entire section of the company’s new website dedicated to military financial aid.
  • Created most of the content for the company’s annual client newsletter in 2009.
  • Demonstrated Kaizen philosophy through the development of numerous white papers and process documents focused on small changes with significant impact
Jun 2004 - Sep 2006

Management Consultant

IBM Global Business Services
  • Identified and created plans for initiatives to save more than $1.2 million for the customer service call center of a public utility company
  • Provided analysis and research for IT and process needs assessment for mid-sized hospital, resulting in recommendations that increased one hospital’s Emergency Department throughput/capacity by 15%
  • Co-facilitated one IBM department’s salary increase process, encompassing over $18 million in salaries.  Built and operated associated financial model accounting for a large number of performance variables
  • Contributed to development of $1B Federal Department of Defense logistics and distribution proposal
Mar 2001 - Aug 2003

IT Consultant

  • Provided IT support, deployment, and strategy services to organizations ranging from small businesses to large organizations.
  • Decreased one client's support response time by over 60% by designing and implementing a centralized support process
  • Personally trained over 200 Learning Management System users in four months for the Transportation Security Administration
Mar 2000 - Nov 2001

Help Desk Manager

Volt Services Group
  • Managed team of 85 technicians providing support to 25,000 Hewlett Packard employees.
  • Increased overall call center issue resolution by 5% by leading the formation of dedicated messaging support team.
  • Cut help desk labor costs by 9% by integrating three teams, eliminating a minimum staffing requirement and allowing attrition to reduce the team size.
Aug 1998 - Mar 2000

Purchasing Manager/Sales Engineer

J4 Systems
  • Increased sales opportunities by achieving Cisco reseller and Premier Partner status
  • Key player in designing networks for several high-profile clients


May 2005

  • Studied Organizational Strategy and Leadership under noted academics Donald Hambrick and Denny Gioia
  • Designed Active Directory infrastructure for the business school as part of a Graduate Assistantship with the Smeal RIIT Group
  • Served as Vice President of the MBA Consulting Association
  • Co-wrote proposed Academic Integrity process as a member of the inaugural Smeal MBA Academic Integrity Committee