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Summary

IT process leader specializing in operational process creation, implementation and execution in large organizations. Expertise focusing on IT Service Management, operational support and process improvement initiatives. These skills have been matured in both a large enterprise setting and a fast-paced retail environment. Differentiating strengths are the ability to create innovative and practical solutions to complex problems, implementing enhanced business processes and procedures and delivering metrics quantifying business value.

Work experience

20072009

Manager of Production Assurance

DSW Shoe Warehouse
20042007

Production Assurance Specialist

Nationwide Insurance
20032004

Availability Manager

Nationwide Insurance
20002003

Internet Operations Team Lead

Nationwide Insurance
19992000

Computer Console Operator

Nationwide Insurance
19981999

Library Media Technical Assistant

The Ohio State University

Education

1998Present

Bachelor of Science

The Ohio State University