Print Resume MatthewWarsocki71 Lake AveAptDLancaster, NY 14086USMobile: 7164357268Evening Phone: 7163933432Day Phone: 7163933432Email: firstname.lastname@example.orgCountry of Citizenship:United StatesVeterans' Preference:NoRegistered for Selective Service:I am a male born on or after January 1, 1960, and I have registered for the Selective Service.Highest Grade:8 ICTAP Eligible:NoAvailability:Job Type:PermanentWork Schedule: Full-TimeDesired locations:US - VA - AlexandriaUS - VA - ArlingtonUS - VA - Baileys CrossroadsUS - VA US - NY - Erie CountyUS - NY - BuffaloWork Experience:Internal Revenue ServiceCheektowaga, NY US10/2007 - PresentHours per week:32Series: 0962 Pay Plan: GS Grade: 07Contact Service Representitive (This is a federal job)Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who havevarying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, whopossess a professional understanding. Provides full explanations to specific inquiries initiated by the individual,generated by notices, or internally generated assignments. These inquiries involve:- A body of law and regulations that covers one or more types of issues each having different conditions,reporting requirements, or other regulatory provisions that significantly affect and complicate the specificobligation involved.- Regulations and policies subject to frequent legislative changes or administrative determinations, amendmentsor precedent decisions that affect specific conditions.- Programs that include the full range of exemptions, deductions, exclusions, coupled with business taxesinvolving different types of exemptions, deductions, exclusions, capital gains taxes, gift taxes, excise taxes,employment taxes, and others to advise, inform, assess and collect taxes, and associated liabilities.Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and adviseson the most advantageous ways to meet them.Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or drawsout information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensurecompliance with reporting and disclosure requirements.Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate thedegree to which the individual understood their responsibilities and whether errors in their records reflected honestmistakes or fraudulent intent.Develops, analyzes and evaluates information involving the research of records and the nature of each inquiryin order to inform and advise, answer inquiries, or resolve problems related tothe unique circumstances of each individual or fulfill regulatory requirements.Explains what future actions are necessary to achieve voluntary compliance by computing and/or advising on taxliability and probable assessment of taxes in cases involving: varied sources of income, including self-employment, itemized personal and business expense deductions, or carryover/carry back of capital losses and investment credit from prior years, or comparable issues requiring reference to the tax code and precedents. Assisted with FEMA call site duties; accepting FEMA applications for processing, ensuring that priorities and deadlines are met on a variety of administrative programs and/or projects; setting-up and monitoring deadlines; monitoring and obligating budget expenditures; Evaluated supply needs and managing equipment service procurement actions; and coordinating administrative and quasi-technical correspondence.Depew School DistrictDepew, NY US11/2005 - 06/2008Hours per week:25Bus DriverSupervisor: Dave Kennedy (7166862414)Okay to contact this Supervisor: YesSafe transportation to and from school buildings and school functions. Taken and passed all NYS certifications for School bus driving, Posses CDL B w/S & P endorsements.Wal-MartAmherst, NY US09/2003 - 09/2007Salary: 600.00USDPer MonthHours per week:16Toy stock accosiateSupervisor: Jeff Lasker (7165650250)Okay to contact this Supervisor: YesResponsible for full stocking of toy department (primary), other departments.Fully trained/licensed in forklift, and walking-stacker.Received several accolades and excellent reviews/raisesFully trained on Telxon, and other inventory control devises.Monitored flow of inventory, verified shipments, ensured proper handling ofmerchandise.Created, placed and evaluated advertising materials and merchandising displaysto increase customer awareness and sales potential.Rugby's StarbaseBuffalo, NY US06/1987 - 07/2000Salary: 30,000.00USDPer YearHours per week:40Owner/Operator/Mgr.Supervisor: Matthew Warsocki (7166842832)Okay to contact this Supervisor: Yes~Planned, started, and executed brick and mortar to web- based toy/hobby/collectible retail operation with satisfied customers in more than 100+countries and all 50 states.~Established business mention in worldwide televised animated show (Beast Wars: Transformers)~Developed customer service procedures, served as liaison between customer and other businesses (if needed) ensuring the delivery of exceptional customer service.~Responsible cash handling, accounts payable/receivable and financial statements/inventory control.~Researched new products and followed through the development cycle to product production/availability.~Planned/executed trade show trips including. hotel accommodations, storage, maximum retail benefit.~Managed staff of 10+ employees/crew entailing scheduling, payroll to the benefit to all.~Supervised payroll for crew/workers.National School BusCheektowaga, NY US08/1991 - 12/1996Salary: 5,600.00USDPer YearHours per week:20Bus DriverSupervisor: George Whittal (7168944778 )Okay to contact this Supervisor: Yes~Responsible for safe passage of students.~Earned and maintained class B CDL.~Earned numerous safety awardsWal-MartClarence, NY US06/1995 - 01/1996Salary: 600.00USDBi-weeklyHours per week:40Toy Department Mgr.~Supervised, trained, scheduled, and evaluated the performance of customer service agents.~Planned and purchased an effective marketing mix and created merchandising displays.~Researched and purchased soft goods, books, toys, gift items, videos, and novelty items.~Maintained stock flow; achieving best possible mix of saleable goods and profit.~Achieved highest grossing toy department in the region for that quarter.Trained and operated forklift.Education:ECC NorthBuffalo, NY USSome College Coursework Completed06/1984Major: EMTDepew High SchoolDepew, NY USHigh School or equivalent06/1982Relevant Coursework, Licenses and Certifications:Regents degree, Listed in "Who's who" for that scholastic year.Job Related Training:Dedicated management professional with extensive hands-on experience in:~Office Management ~Customer Relations ~Staff Motivation~Retail Management ~Sales/Marketing ~Purchasing~Budget Administration. ~Inventory Control ~New Business Development~Forecasting ~Shipping/Receiving ~General Administration~Skilled in combining quality and service to ensure exceptional customer satisfaction.~Successful in product and service related environments where the ability to coordinate/control daily activities, manage projects, and interpreting information has increased profitability.~Knowledgeable in MSWorks, POS software, Windows.~Eager to learn new styles and systems to increase productivity.~Managed operations of web-based business, retail stores, recreation programs.~Developed/administered budgets; established/finalized long and short term goals.~Hired, trained, scheduled, and motivated staff; evaluated performance and made recommendations for improvement and productivity.~Identified and resolved existing and potential problems to achieve maximum return on investment and improve cash flow.~Monitored flow of inventory, tracked deliveries, verified shipments, supervised warehouse, ensured proper handling of merchandise, and authorized payment of invoices.~Investigated and selected vendors; worked closely with sources to facilitate timely delivery.~Forecasted inventory requirements based on past performance, seasonal trends, and specials.~Achieved an effective merchandise mix through knowledgeable selective buying.~Researched and resolved customer complaints and account discrepancies, ensuring customer satisfaction.~Trained and operated forklift.~Sucessfully created reports for superiors using several different databases.~Taught specific learning courses to the betterment of company/organization.~Proficient in computer skills, networking, Office, Word, Works, Excel, and others.~Always willing to go the extra step in assistance to co-workers, customers and vendors.~ Consistant high performance levels in high sales records.References:<thead>NameEmployerTitlePhoneEmail</thead>Diana AhrensHenrietta School DistrictDriver5858206381Calliope Blues@aol.comIvan Rivera8473741447Elizabeth Marks (*)Depew School District7166862414Brian Hoeftself email@example.comMichael BoyleAce HardwareSales Rep8153857641magnus@mc.netChris VanalstineSelf Employed7166840110(*) Indicates professional referenceAdditional Information:Computer skills: Microsoft Windows, Word, Excel, IE, Outlook, fluent in HTML, web code and site building. Leadership: Organized and ran trade shows, conventions including appropriating guest speakers, scheduling, payroll, HR, acquiring merchandise for retailers, long term relationships with distributors and suppliers.Currently: IRS computer systems, including IDRS, Desktop Integration, AIMS, Servicewide Electronic Research Programs (SERP), Transcript Delivery System (TDS), Remittance tracing, Reasonable Cause Assistant (RCA), Correspondex Expert System.Adjusting tax return accounts, Answering tax law questions, Assisting taxpayers directly or by transferring to the appropriate application.Preparing original and substitute returns. Proposing additional assessments. Securing delinquent returns.Resolving delinquent accounts. Responding to correspondence. Providing functional support (i.e., other duties as assigned). Taxpayer inquiries include telephone calls, correspondence, and personal contacts about: Accounts, Notices and letters, Payments, Refunds, Requests for forms, publications, and public use documents, Requests for Installment Agreements and Direct Debit Agreements, Requests for Payroll Deduction Authorizations, Requests for tax account adjustments, Requests for transcripts of accounts and account information.Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding. Provides full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments.Type 40+ wpm.Ensured that priorities and deadlines are met on a variety of administrative programs and/or projects; setting-up and monitoring deadlines; monitoring and obligating budget expenditures; evaluating supply needs and managing equipment service procurement actions; and coordinating administrative and quasi-technical correspondence.Willing to relocate.