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• Business professional with 25 years in training, management, operations, and customer service•,Extensive experience in business operations, office procedures, and process improvement• Proven ability to manage multiple projects simultaneously and streamline processes•Computer proficiencies include Word, Excel, PowerPoint, Access, Quicken, and      Publisher • User of PC’s and Apple platforms including IPad


10 Key
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35-45 WPM Typing
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Excel, Word, Outlook, Publisher, Power Point
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Aug 2007May 2011

Bachelors of Business Administration

University of Illinois Springfield

Work experience

Sep 1999Present

Commercial Account Representative

Hillier Storage & Moving

·Identified Inventory Issues and Took the Initiate to Develop and Implement Control Systems

·Designed and maintained Excel spreadsheet for inventory control systems

·Created Excel spreadsheet tracking for accounts payable and receivable

·Collected over $30, 000 in past due accounts receivables

·Produced and updated Excel tracking database for tracking invoicing of accounts

·Main office contact for customer questions, billing inventory and job scheduling

·Scheduling labor and equipment and maintain scheduling computer database

·Resolved customer concerns by using active listening and providing solutions

Managed Commercial and Private Storage Accounts

·Audited and reconciled accounts monthly

·Monitored and tracked billable hours for payroll and billing

·Processed/handled requested orders and scheduled deliveries

Coordinated Moving Operations Division

·Collected information and answered moving customer’s inquires

·Arranged appraisal visit for customers and estimator

·Submitted bids and estimates for perspective move and initiated booking process

·Coordinated and tracked moves for quality control and customer service

Oct 1997Dec 2000

Store Manager

Big Apple Bagels

·Managed 25 employees for 3 locations

·Trained employees in performing job, customer service, and safety

·Tracked and controlled labor, equipment, and assets cost

·Collected, reviewed and approved time cards for accountant

·Responsible for gross profit margin and weekly sales accountability

·Designed Excel spreadsheet for Inventory control, tracking and ordering of store supplies

·Human resource manager for corporation – benefits, pay, hiring, and termination

·Performed quality control for onsite bakery

Dec 1998Aug 1999

Office Manager

David B. Brian & Associates
Dec 1998Aug 1999

Office Manager

David B. Brian & Associates

•Administrative assistant for 2 brokers and acted as point person for 25 agents

•Updated, tracked, ordered, and distributed compliance law information for 25 agents

•Designed and maintained Excel tracking program for accurate paying of commission to agents

•Passed state tests to sell Life and Health Insurance

•Quoted insurance premiums using on-line resources and other reference materials

•Collected insurance premiums & tracking payments using Excel spreadsheet database

•Handled multiple phone /email interactions and relayed messages

Sep 1986Oct 1986

Operations Manager

Circuit City Inc

·Oversaw operations of a $15 million in annual sales retail store

·Prepared weekly schedule for 30 employees and updated daily

·Recruited, hired and terminated employees

·Oversaw and lead orientation process for new hires

·Identified and organized ongoing training opportunities for employees

·Updated and maintained personnel records

·Completed employee performance appraisals and determined wage increases

·Scheduled travel arrangements and reimbursement for trainings

·Educated employees about benefits and completed enrollment forms

·Handled and resolved employee issues

·Controlled, tracked and budgeted for 3 million dollars of inventory

  • In charge of inventory control and daily inventory cycle counts
  • Averaged less than .01% in total loss for 5 years

·Coordinated management of equipment, lease and accountable for store integrity

·Acted as the Loss Prevention Coordinator and first person alarm responde

·Maintained cost control of merchandise inventory

·Corporate trainer for the opening of 35 new stores in 12 months

·Prepared and lead inventory control training for store employees

·Instructed and certified warehouse employees on driving/using Stock Pickers

Computer Training

•Trained in store computer systems

oInventory tracking procedures and systems

oCash register and cash control

oCredit application process

oCustomer Service and Sales personnel training on point of sales computer / registers

•Performed electronics’ training for customer service inquires