Professional Summary

Skills

Skills

Work History

Work History
Aug 2014 - Oct 2015

Telecommunications Systems Control Officer

Defense Information Systems Agency (DISA)
  • Responsible for management of 390 Authorized Service Interruptions (ASIs) throughout the USCENTCOM area or operations. Prioritized and scrutinized requests to maintain integrity of the network. Created, updated and closed all ASI trouble tickets using BMC Remedy. Followed up with ASI manager and commercial vendors to close tickets in a timely manner.
  • Leveraged wide variety of technical skills to manage 45 Gb Defense Information Systems Agency Tier 0 network architecture. Directed troubleshooting, restoral actions and reporting of over 1000 trouble tickets at the strategic level for the $222M/45 Gb bandwidth Department of Defense Information Network. Coordinates with outside commercial vendors and Government agencies for USCENTCOM area of operations tier 0, tier 1, and tier 2 reporting.

 

Jul 2011 - Aug 2014

Telecommuications Circuit Actions Manager

Defense Information Systems Agency (DISA)
Jul 2007 - Jul 2011

Section Chief, Network Infrastructure

10 Intelligence Squadron US Air Force
Jul 2003 - Jul 2007

Master Instructor, Computer, Cryptographic, Network and Switching course

333 Training Squadron, US Air Force

Education

Education
Feb 2010 - May 2015

Bachelor of Science Information Technology Management

Trident University Internantional