Matthew Smollon

Content Creation and Media Management 

Summary

I am an award-winning media manager and content creation specialist with ten years of experience in both technical and informal writing techniques. I maintain attention, keep things fun, and possess four years of noncommercial broadcast management and marketing.

Work History

Work History
Aug 2008 - Apr 2015

Technical Writer and Content Creator

HTC
  • Authored 1,800 internal and 1,500 end-user documents for HTC.com
  • Collaborated across multiple departments to ensure synchronous  content deployment
  • Rigorous SEO performed within internal network content delivery system (Primus); additional SEO post-transition to CMS built from scratch in KBSolutions framework
  • Content and content management led to a remarkably informed customer base exceptionally low handle times on support floor
Feb 2010 - Aug 2013

Music Director / Assistant Manager

WUTK 90.3 FM - The Rock
  • Managed the daily actions of 170 volunteer students
  • Reestablished broken ties with multiple national distribution groups
  • Raised a combined $20,000 through
  • Internship, practicum, volunteer: 28 hours weekly
Jun 2006 - Aug 2008

Technical Writer and Content Creator

Helio (SK Telecom) 
  • Authored 1,800 internal and 800 end-user technical documents
  • Perpetual collaboration to ensure concise deployment of content to 10 different information conduits
  • Performed SEO for internal and customer-facing knowledge base systems.
  • Learned to use the word "device" over "phone" 
Jan 2004 - Jun 2006

Technical Writer and Content Creator

GameTap (Turner Interactive)
  • Authored 1,800 internal and 1,400 end-user technical documents
  • Meticulous research and analysis of customer data to determine any and all issues or potential issues in terms of hardware conflict
  • Extensive SEO on Primus CMS system
  • Ruthless Galaga player

Education

Education
2008 - 2012

Bachelor of Science

University of Tennessee

Communications with a focus in Journalism and Media Management