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Matthew Newlin

Over 10 years of exemplary customer service in the hospitality industry


Over 10 years experience providing assistance and services to leisure and business travelers in luxury hotel setting.  

Work experience

Mar 2005Jun 2015


Four Seasons Hotels and Resorts

 An integral part of the guest experience at a AAA 5 Diamond hotel, accommodating guests requests from ordinary to extraordinary.

Communicating with guests across various media including phone calls, email, text messages. 

Providing in depth knowledge and personal recommendations to guests regarding local restaurants, events, tours, museums and transportation services.

Maintaining and the Business Center and assists with such services.

Coordinating with the Front Services team and Front Desk Staff regarding luggage delivery and storage.

Additional duties: Trip planning, insuring correct billing for outside services, maintaining and updating the in house reservations data base(Concierge Smart) that provides billing slips and guest confirmations.

Dec 2002Mar 2005

Front Desk Agent

Four Seasons Hotels and Resorts

Providing guests with a high level of service and professionalism that is expected at a 5 Diamond Hotel.

Assisting guests with the arrival and departure process and answering questions about the available services and facilities.

Booking, changing and canceling hotel and restaurant reservations.

Reviewing guest requests and room needs and managing room inventory. Posting and reviewing charges to guest accounts. 



Experianced in providing clear and accurate information while often multi tasking and communicating with numerous guests through varying media (phone, email, text messages)



High School Diploma

Joseph Craig High School, Janesville WI