Summary

Dynamic and very resourceful with a diverse experience in many work environments. Customer-centric professional with a proven capacity to interface with all levels of personnel and client of diverse backgrounds. Average type speed of around 65-70 WPM.

Work History

Work History
2015 - Present

Mobile Sales Consultant

Best Buy

Provided personalized services relating to a diverse selection of mobile cellular companies. Was able to explain in depth difference of different cellular companies' rates, plans and differences. Assisted customers with non-sales related tasks including contract changes, billing issues and device troubleshoot. Handled all aspects of mobile sales including customer contracts, warranties and consumer payments all while creating a beyond satisfactory experience for the customer.  

  • Achieved 1st place in credit card applications in the store in the month of January of 2016, December of 2015, 2nd place in the month of November of 2015.
  • Constantly surpassed co-workers on activations, revenue per hour and protection on a month by month basis.
  • Earned the highest customer satisfaction rating in both November of 2015 and again in December of 2015 for newly connected customers.
2015 - 2015

Multi Channel Sales Associate

Best Buy

Drove sales through all store departments by answering customer phone calls. Delivered solutions to customers over a multitude of issues in a simplistic and concise manor via phone communication. Helped answer various customer questions about products found in a multitude of departments.

  • Constantly surpassed co-workers on revenue per hour, credit card applications and membership signups.
  • Consistently achieved customer survey feedback scores of 100% on a month by month basis. 
  • Entrusted to take control of customer order issues often requiring advanced problem solving skills and vast knowledge of internal systems.
2014 - 2015

Front End Sales Assosciate

Hastings Entertainment

Had control of all transactions and returns performed at the location. Consistently maintained and surpassed a set of metrics involving membership/synapse services, email captures and suggestive sales. Maintained a steady level of knowledge of all products that were supplied.

  • Placed 11th in the company for synapse magazine subscription signups in the month of December of 2014.
  • Awarded Employee of the month for excellent customer service and outstanding performance in the month of October of 2014 and again in January of 2015.
2013 - 2014

Team Member

Little Caesars

Performed a multitude of tasks ranging from simple baking preparation to cash transactions and inventory management. Expected to perform with a pace while not sacrificing the quality of the product.

  • Supported team members with helpful recommendations and hands on assistance increasing productivity in the work environment.  

Education

Education
2012 - Present

High School 

Northwest Highschool
  • Participant of various school activities
  • 3.6 GPA
  • JEA Excellent distinction for journalistic column writing in 2015