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Work experience

Jan 2010Present

Store Team Lead

Big Lots Stores
  • Overall store operations and sales plan of a three million dollar store
  • Conduct weekly meetings with managers and staff
  • Effectively manage budget to maximize overall profit
  • Coaching and developing team to  inspire/assist in career growth
  • Responsible for maintaining store to company standards
  • Community outreach to promote the brand 
  • Customer service and education of products to customers
  • Scheduling of staff to ensure customer care is given 

Jun 2005Nov 2009

General Manager

Petco Animal Supplies
  • Responsible for the overall well being of the animals
  • Inventory control and store ordering 
  • Tracking weekly sales plans and goals  for managers and staff 
  • Customer service and animal education workshops

Apr 2002Apr 2005

Frozen Food Manager

Harris Teeter
  • Ordering and rotating of stock to minimize loss
  • Setting planograms and displays per company directive 
  • Unloading of trucks and invoice recieiving
  • Inventory control and department ordering


Inventory Control

Within four years at Big Lots my team has been able to reduce and sustain our shrink to no more than a 1.67 % loss.

Golden Cart Award

Leading district sales associate for the quarter 2013

Coaching and Developing

By displaying these traits I was able to promote team members in their career advancements within the company. 

District Customer Service Lead (GO BiG)

Updates pertaining to customer care on weekly conference calls to  the district and region.

Best practices on customer engagement and problem solving



General Studies

Downers Grove Community High School North

General Studies