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Matthew Haines

Customer Service / Sales / Territory Manager

About Me

I am currently working as a territory manager with New Zealand Movers. I manage the whole Auckland region. When a client is looking at relocating I go to their home or office, using a consultative selling process to ascertain what services may be required. As there is fierce competition in the moving industry I have to use my personality to make my self stand out from the crowd.  Once I have won the sale I then manage their shift through to completion. 

I started working in sales and customer service at Brand Developers, trading as the TV shop. While I was there I broke a record for the most sales in a single 8 hour shift, with my sales totaling $36,985.70. My customer service work required me to liaise with customers throughout Australasia to solve their issues. We worked to KPI's on a daily basis.

I was a Volunteer Fire Fighter in the New Zealand Fire Service I enjoyed being part of a dedicated team responding to emergency calls to help the community. 

Work History

Territory Manager

New Zealand Movers
FEB 2017Present
  • Call leads to book appointment.
  • Meeting clients at their home to conduct a survey.
  • Have a consultation with client about what they require.
  • Explain the sevice New Zealand Movers can offer in detail.
  • Put a proposal together.
  • Discuss advantages over their compeditors.
  • Book the move in through follow up appointments & phone calls .
  • Managing 20 - 40 relocation's all over the world at one time.
  • Grow relationships through corporate companies & real estate agents.

Childrens Entertainer

Cornflakes Magic World
AUG 2015Present
  • Performing magic shows and balloon twisting at children's birthday parties and corporate events in the weekends to 0 - 8 year olds, family & friends and their parents. 

Student Advisor

Career Academy
JUL 2016JAN 2017
  • Take inbound and outbound calls.
  • Ask a series of questions to determine what type of course would suit.
  • Formulate course plans.
  • Talk student through Career Academy 's point of difference.
  • While I was there I constantly achieved KPI's set and quickly became one of the top sales people in the company.

Promotions

Brand Spanking LTD
20152016
  • Brand ambassador for multiple companies doing in store demonstrations, product sampling, sales and mascot work. 
  • Working at events running promotional stands and stalls. 

Volunteer Fire Fighter

New Zealand Fire Service
20132016
  • This involved team work to effectively carry out duties such as fire fighting, attending motor vehicle accidents to free trapped people. 
  • Reliability and punctuality are essential to ensure that all members that are on roster attend all call outs assigned to them. 

Sales Consultant/customer Service Representative/collections Agent

Brand Developers LTD
20122013
  • Call back customers and close sales quickly
  • Locating and investigating customers orders
  • Following up late payments ( Debt Collection)
  • Talking to customers and solving their problems
  • Managing on going clients and accounts
  • Working to reach KPI's and Set Targets

Education

Diploma In Radio Broadcasting 

New Zealand Radio Training School
Jul 2014  Apr 2015

This programme actively grows with the demands and changes within radio and helps  build on fundamental radio skills, with advanced learning in key areas of the industry.

Diploma In On Screen Acting

South Seas Film and Television School
Jan 2011Dec 2011

The South Seas On Screen Acting Course provides total immersion training in the unique acting skills and techniques required for film, television and screen media. 

REFERENCES

Justin Lane  

Business Owner 

Cornflakes Magic World

Mobile: 021 805 334

Daniel Hunt

CEO

Career Academy 

Mobile: 021 0236 2482

Anjana Iyer

Team Leader

Brand Developers LTD 

Mobile: 021 183 1666