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Matthew Haines

Customer Service / Sales / Account Management

About Me

I am currently working as a territory manager with New Zealand Movers. I manage the whole Auckland region. When a client is looking at relocating I go to their home of office and use a consultative selling process to ascertain what services may be required. As there is fierce competition in the moving industry I have to use my personality to make my self stand out from the crowd.  Once I have won the sale I then manage their shift through to completion. 

I worked in sales and customer service at Brand Developers, trading as the TV shop. While I was there I broke a record for the most sales in a single 8 hour shift, with my sales totaling $36,985.70. My customer service work required me to liaise with customers throughout Australasia to solve their issues. We worked to KPI's on a daily basis.

I am also an actor. I have played many roles in film, television and theatre. I consider my acting skills are very beneficial to my work in Sales and Customer Service . I was a Volunteer Fire Fighter in the New Zealand Fire Service I enjoyed being part of a dedicated team responding to emergency calls to help the community.

Work History

2017Present

Territory Manager

New Zealand Movers
  • Meeting clients at their home to conduct a survey and get an understanding of what services they are requiring. I then have to put a proposal together, discuss advantages over our competitors and ultimately get the move booked in through follow up appointments & phone calls . This role requires me to be extremely organised and accurate as I am managing 20 - 40 relocation's all over the world at one time .
2015Present

Childrens Entertainer

Cornflakes Magic World
  • Performing magic shows and balloon twisting at children's birthday parties and corporate events in the weekends to 0 - 8 year olds, family & friends and their parents. 
20162017

Student Advisor

Career Academy
  • I would take inbound and outbound calls from potential students enquiring about online learning. It was my job to ask a series of questions to determine what type of course would suit. Once I have listened to their goals & formulated a course plan I would talk them through the Career Academy 's point of difference. While I was there I constantly achieved KPI's set and quickly became one of the top sales people in the company.

20152016

Promotions

Brand Spanking LTD
  • Brand ambassador for multiple companies doing in store demonstrations, product sampling, sales and mascot work. 
  • Working at events running promotional stands and stalls. 
20132016

Volunteer Fire Fighter

New Zealand Fire Service
  • This involved team work to effectively carry out duties such as fire fighting, attending motor vehicle accidents to free trapped people.       Reliability and punctuality are essential to ensure that all members that are on roster attend all call outs assigned to them.
20122013

Sales Consultant/customer Service Representative/collections Agent

Brand Developers LTD
  • Call back customers and close sales quickly
  • Locating and investigating customers orders
  • Following up late payments ( Debt Collection)
  • Talking to customers and solving their problems
  • Managing on going clients and accounts
  • Working to reach KPI's and Set Targets

Education

Jul 2014  Apr 2015

Diploma In Radio Broadcasting 

New Zealand Radio Training School

This programme actively grows with the demands and changes within radio and helps  build on fundamental radio skills, with advanced learning in key areas of the industry.

Jan 2011Dec 2011

Diploma In On Screen Acting

South Seas Film and Television School

The South Seas On Screen Acting Course provides total immersion training in the unique acting skills and techniques required for film, television and screen media.