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Matthew Haines

Customer Service / Sales / Account Management

About Me

I finished a Diploma In Radio Broadcasting at the New Zealand Radio Training School in 2015.  In that course I excelled in writing and voicing commercials, sales and producing.

I worked in sales and customer service at Brand Developers, trading as the TV shop. While I was there I broke a record for the most sales in a single 8 hour shift, with my sales totaling $36,985.70 My customer service work required me to liaise with customers throughout Australasia to solve their issues. We worked to KPI's on a daily basis.

I am also an actor. I have played many roles in film, television and theatre. I consider my acting skills are very beneficial to my work in Sales, Customer service,  Marketing and Radio. I am presently a Volunteer Fire Fighter in the New Zealand Fire Service and enjoy being part of a dedicated team responding to emergency calls to help the community.

Work History

2015Present

Promotions

Brand Spanking LTD
  • Brand ambassador for multiple companies doing in store demonstrations, product sampling, sales and mascot work. 
  • Working at events running promotional stands and stalls. 
2015Present

Childrens Entertainer

Cornflakes Magic World
  • Performing magic shows and balloon twisting at children's birthday parties and corporate events to 0 - 8 year olds, family & friends and their parents. 
2013Present

Volunteer Fire Fighter

New Zealand Fire Service
  • This involves team work to effectively carry out duties such as fire fighting, attending motor vehicle accidents to free trapped people.       Reliability and punctuality are essential to ensure that all members that are on roster attend all call outs assigned to them.
20122013

Sales Consultant/customer Service Representative/collections Agent

Brand Developers LTD
  • Call back customers and close sales quickly
  • Locating and investigating customers orders
  • Following up late payments ( Debt Collection)
  • Talking to customers and solving their problems
  • Managing on going clients and accounts
  • Working to reach KPI's and Set Targets

Education

Jul 2014  Apr 2015

Diploma In Radio Broadcasting 

New Zealand Radio Training School

This programme actively grows with the demands and changes within radio and helps  build on fundamental radio skills, with advanced learning in key areas of the industry.

Jan 2011Dec 2011

Diploma In On Screen Acting

South Seas Film and Television School

The South Seas On Screen Acting Course provides total immersion training in the unique acting skills and techniques required for film, television and screen media.