• 2625 L'Ermitage Place, Stow OH

Matthew G. Smith


An experienced professional with a strong background in the management of the Information Services operations to support diversified business operations. A proven leader with experience leading staff on a variety of multiple tasks and projects. A solid technical knowledge base with an ability to learn and apply this knowledge. A solid record of handling and resolving technical problems of all types. The ability to clearly communicate with all levels of personnel on business or technical topics.

Work History

Work History

Madison Local School District

Jul 2006 - Present

Director of Information Technology

Responsible for all technical hardware and services within the district. Included computers, servers, cameras, IPads, Chromebooks, POS, switches, AS/400 and others.  Also, supported various software systems from Student Information System (SIS),  POS, AutoCAD, and various educational software.

  • Installed and moved to use of VMWare for increase applications and reduce hardware.
  • Increased computer labs for 5 buildings by installing Terminal Servers with Thin Clients.
  • Set up 3 new STEM - PLTW engineering labs at high schools with AutoCAD.
  • Upgrade network WAN connections from T1 to 100 MB to new 1GB connections.
  • Coordinated the technical and logistical aspects for two new school buildings and the relocation from 4 different buildings.
  • Lead conversion to a new student information system, Infinite Campus.
  • Initiate moving of board office to VOIP phone system and then moved to a new Shoretel VOIP system brought in with new building projects.
  • Established as the first in-house Information Technology staff.  Implemented procedures for Help Desk, PC upgrades, network monitoring, and general management and maintenance tasks.
  • Set up and managed over 100 IPads for use in classrooms and specialized educational applications.
  • Successfully reduce printers and usage will increasing use of cost effective copies with increase performance and functions.
  • Set up and prepared Chromebooks and management console to support over 500 Chromebooks for testings and educational activities.
  • Coordinated with erate vendor for the yearly erate processing.

Corrpro Companies, Inc.

Jun 1998 - Jul 2006

Manager of End User Services

Manager of the staff supporting the functions of Help Desk, Network Operations, and PC Technicians for the network of seventeen remote WAN sites across the United States.

  • Coordinated the purchase, installation, and repair of all computer hardware and software for all US operations.
  • Frequent hands on role to assist with the support and troubleshooting of network and PC hardware and software environment.
  • Lead project to upgrade phone system and replace old legacy equipment. Responsible for the support of the Medina phone system supporting the corporate and regional offices.
  • Orchestrated project to review options for new long distance and 800 phone services. Identified and swapped to a new vendor with services and prices that resulted in a 60% saving.
  • Identified new cellphone vendor to implement a pool plan to reduce overage costs and reduce monthly costs.
  • Managed several network upgrade projects over the years. Included install of first network to offices with email and moving from AT&T Frame network to Sonicwall VPN network.

Corrpro Companies, Inc.

Apr 1996 - Jun 1998

PC Support Technician

Sole person to provide technical support for all PC hardware, software, and AS/400 hardware for the Medina corporate and regional offices. Supported over a 100 local and 200 remote users for problems and installations.

Douglas & Associates

Apr 1994 - Apr 1996

Technical Support Representative

Responsible for the support of technical projects for Douglas & Associates and their clients. The projects included the installation and upgrade of AS/400 hardware and system software, plus, the installation of PCs with emulation to the AS/400 or S/36. Other projects involved the review, analysis, or training of customer personnel on the operation of their system software or hardware.

FoxMeyer (Harris Wholesale Company)

Mar 1998 - Jan 1994

Supervisor - Information Support Services

Responsible for the supervision of two groups, the Help Center and Division Support. Lead the development and establishment of these two groups from initial startup. Established the procedures for the communication, escalation, and resolution of problems from all business units to corporate support staff. Coordinated the support for division computer projects for hardware upgrades, performance monitoring, and application upgrades.

  • Interviewed and hired personnel for the positions of computer operation supervisor, computer operator, and division support analysts.
  • Developed and delivered training programs for division operation supervisors and their staffs in the operation of the division S/36 computer systems hardware and application software.
  • Led projects to install division hardware from project design, request for approval, order of hardware, coordination of install, and project cleanup.

FoxMeyer (Harris Wholesale Company)

Mar 1987 - Mar 1989

Supervisor - Computer Operations

Promoted to supervise staff of four operators on three shifts in the Cleveland Division S/36 Computer Operations. Responsible for overseeing the tasks for data entry, order entry & release, EOE(Electronic Order Entry) system, distribution of reports, resolution of customer order entry problems, and operation of division computer schedule.

  • Orchestrated and implemented the development of a S/36 based physical inventory system. Successfully reduced data entry timeframe by over 40%.

FoxMeyer (Harris Wholesale Company)

Jan 1986 - Mar 1987

Senior Computer Operator

Responsible for the operation of an IBM 4381 mainframe computer system running the warehouse and corporate operations, Performed the scheduled jobs per schedule for the file updates and preparation of output for users. Served as sole operator on critical second shift schedule. 



Hiram College

1976 - 1980


Major in Business Management  with a minor in Environmental Studies



Set up and management of IPads - software and hardware.


System Administration

System Administration  -  VMware  -  Educational Technologies  -  Microsoft Office  -  Windows Server Network Administration  -  Active Directory  -  iPad Support  -  Google / Chromebook Management  -  Troubleshooting PC & Mac platforms