Matthew Branson

  • St. Louis MO
Matthew Branson

Customer Service Professional

Summary

Throughout all of my previous jobs, my main driving goal has always been to provide exceptional customer service and an excellent experience for those I have served.  Through the years I have developed several defining skills which set me apart.  Here is a short list of those skills:

  • I am an efficient manager of employees, administrative and clerical functions, and time management, in order to boost productivity and effectiveness 
  • I am an outstanding communicator, both face-to-face and through electronic media, used to build rapport with clients, customers, co-workers, and employees
  • I am a thorough trainer and evaluator of staff and employees 
  • I have exceptional interpersonal and leadership skills, with the ability to build positive and productive teams
  • I am able to leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency.
  • I am proficient with Microsoft Office (PowerPoint, Excel, Word, Outlook), Quicken, photo and video editing software, and internet research and applications

Work History

Work History
Aug 2012 - Present

Realtor

Coldwell Banker Premier Group - St. Louis MO                                                                   August 2015 - Present

CENTURY 21 Fortune Realty - St. Louis, MO                                                                                                                                 August 2012 - August 2015

Responsible for assisting clients through all aspects of a Real Estate transaction, including but not limited to:

  • Marketing homes for sale for seller (internet presence, video profiles of home, open houses, direct marketing to agents active in the area)
  • Assisting Seller in getting home in best possible sellable condition
  • Assisting Buyer in locating a lender if needed, and not already accomplished
  • Searching and scheduling showings for Buyers
  • Researching past real estate transactions to properly price homes for the benefit of client
  • Writing, submitting, and following up with any and all contract offers and counter offers
  • Scheduling inspections and following up with inspection reports for repairs in the time allotted by contract
  • Working directly with title company and lender (if necessary) on behalf of clients to ensure speedy and easy transaction




Actively Market and promote myself and my business to increase exposure and market presence by methods including, but not limited to:

  • Hosting Open Houses for my listings, or the listings of co-workers to meet potential buyers, and going door to door of neighbors of the Open House inviting them to the open house to meet potential sellers
  • Going door to door of specific geographic region selected and introducing myself to home-owners and presenting them with useful information, such as current market analysis of home or subdivision, in order to be front of mind when home-owner is ready to move
  • Creating weekly video profiles of subdivisions and neighborhoods and publishing them on my YouTube channel and personal website
  • Hosting First Time Home Buyer seminars
  • Volunteering to host VA Loan seminars at local VFW, American Legion, Reserve Units, and National Guard units for veterans and active reservists

Accomplishments:

  • Over 25 (and counting) successfully closed Real Estate transactions
  • Over 3 Million dollars worth of Real Estate sold
  • Assisted over 25 families in finding their new home



May 2009 - Apr 2014

Store Manager

GameStop - St. Louis, MO

Assisting Customers in all aspects of a Retail transaction including but not limited to:

  • Greeting each customer and assisting them with product knowledge to aid in their purchase
  • Assisting each customer at the Point of Sale (POS) to tender and finalize each transaction
  • Inform each customer at the POS of current and upcoming Sales & Trade in Promitions
  • Upselling each customer at the POS to a purchase of the company's discount/loyalty card and Magazine Subscription
  • Assisting customers with Trade-Ins and testing each device for proper use.


Performing a variety of tasks related to the proper running of a Retail Store including but not limited to:

  • Shipping out and receiving all inventory, and ensuring proper inventory control to limit loss of company stock and profits
  • Scheduling all shifts and ensuring all shifts are worked correctly to ensure payroll is not exceeded to maintain store and company profits
  • Interviewing, Hiring, and Training each employee to provide the best customer service experience possible
  • Ensuring each employee is up to date on all current promotions and sales, as well as product knowledge
  • Performing weekly checks of inventory to ensure proper inventory control to limit loss of company stock and profits


Accomplishments:

  • Numerous MVP rewards for Customer Service Excellence and Exceeding Sales Goals
  • Led my store to a Number 1 District level ranking for Holiday, and 4th quarter 2014
  • Successfully trained and saw promoted 4 employees to level of Assistant Store Manager in neighboring stores within the district, and 1 Assistant Manager to level of Store Manager at another district store
Jun 2005 - Jul 2009

Combat Network Specialist

United States Marine Corps
  • Setup company-wide computer networks and maintain battalion-wide network systems.
  • Established and maintained computer networks in field training and battle ready scenarios.
  • Worked with Confidential Level security information and maintained Secret Level Security Clearance.
  • Maintain Combat Readiness of essential gear and materials.
Feb 2007 - Apr 2009

Customer Service Representative

The Home Depot - Columbus, OH
  • Provide customers with an exceptional customer service experience.
  • Maintain product knowledge of all items sold within Paint Department.
  • Assist all customers with my product knowledge, application process knowledge, and in selecting out the proper products for their needs.
  • Assist in maintaining inventory integrity with successful loss-prevention practices.
Aug 2006 - Feb 2007

Security Guard

Securitas Security - Columbus, OH
  • Maintain perimeter and personnel security.
  • Execute timely and continuous security patrols and perimeter checks.
Feb 2006 - Aug 2006

Assistant Warehouse Manager

Premium Retail Services - St. Louis, MO
  • Oversee part-time employees and ensure proper job function and production.
  • Maintain Warehouse Staff, Stock, and Cleanliness.
  • Provide Retail Servers working in stores with the necessary materials needed for their business.
Nov 2004 - Jun 2005

Security Guard

Brook Park - St. Louis, MO
  • Maintain Perimeter Security for Independent Living Housing Complex.
  • Provide Safety and Security for residents.
  • Assist medical personnel in gaining access to building, and resident rooms in case of a medical emergency.  
  • Trained in CPR in case of a resident emergency at complex pool. 
Nov 2001 - Nov 2004

Shift Manager

Slacker's CD and Games
  • Provide customers with Exceptional Customer Service.  
  • Oversaw part-time employees to ensure all provided excellent customer service and proper job function.
  • Worked with full-time managers in maintaining and cash integrity.
Nov 1999 - Nov 2001

Customer Service

Wal-Mart
  • Provide customers with Exceptional Customer Service.  
  • Worked in many different departments and maintained product knowledge for each.

Education

Education

BACHELORS DEGREE

The Ohio State University

Dual Degree Major in English Literature and Classical Literature

Professional References

Lenny Meyer - Broker / Owner CENTURY 21 Fortune Realty - 314.542.2300 (office) 314.341.6467 (cell)

Derek Gottman - Store Manager at GameStop - 636.287.3067 (store) 314.623.0513