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Work experience

2003Present

Trainer and Courier

FedEx Express

Plan and execute over 50 delivery routes with an emphasis on efficiency, accuracy and safety

Train and coach new hire couriers in a fast-paced environment while exceeding exceptional service standards

Excel at generating business through an incentive-based sales lead program


19972012

Customer Service Agent

Dollar Thrifty Automotive Group

Provided outstanding customer service in a commission-based vehicle rental program

Utilized knowledge of business operations to successfully train and mentor over 25 employees

Recognized for idea generation and contribution to development of monthly incentive programs

20002003

Fitness Specialist

National Exercise Trainers Association

Fulfilled passion for fitness through organizing and executing the development of fitness certification programs

Assisted in the development of over five-hundred annual workshops nationwide

Effectively multi-tasked while maintaining daily office operations and receiving a high volume of calls from current and prospective customers

Education

19982000

Sport Management

University of Minnesota

Bachelor of Science

Activities

Farmington and Burnsville High School Hockey Coach 2006-Present

Certified USA Hockey Level 4 Coaching Education Program


Marathon and Half-Marathon Finisher 2004-Present                                                           

Completed over thirty marathons and half-marathons in 8 different states

River Valley Church 2011-Present                                                                                         

Lead teacher in Go Kids Program and participant on Global Team Estonia 2015 and Los Angeles 2013