Infantry Officer - Promoted through Captain
·Awarded Navy Commendation Medal for sustained superior performance of duties.
·1 of 4 Company Commanders to integrate women into combat training alongside men (a Marine Corps first).
·Selected twice for Company Commands (positions designated for next pay grade higher).
·Evaluated as best lieutenant of 20 in infantry battalion in performance review.
·Briefed and provided personal tours for congressional, foreign military and general officer visits.
·Commanded units of different sizes from 30 to 150 Marines with $60,000 to $2.3M equipment inventories.
Oct 2006 - Present
Director, Product Management
·Grew enterprise sales globally by 400% to $1.1M over 12 month sales and marketing cycle with focus on Unified Communications and transition from H.323 to SIP protocols for voice video, and instant messaging/presence.
·Drove business case and market strategy to go after newly addressable market – enterprises - with forecasted 94% combined annual growth rate over 5 years.
·Created “channel kits” to support sell-with and sell-through partner strategies consisting of lead qualification, sales-cycle presentations, data sheets, training, and pricing guides.
·Developed solution oriented marketing with vendor-partners and trained channels on how to position solution effectively.
·Minimized corporate investment by repositioning and repackaging existing products into new markets to support Unified Communications requirements.
·Won 2008 TMC Labs Innovation Award for Unified Communications Exchange product.
Aug 2005 - Oct 2006
Senior Director, Global Voice Applications
·Championed enterprise call center infrastructure transition across 100+ locations with use of IP telephony, IP Trunks between sites, and conversion to carrier access to IP-based trunks.
·Led multi-site engineering staff of 25 with $9M expense budget and skills in voice mail/unified communications, automatic call distribution, call routing, call recording, interactive voice response, and outbound dialers.
·Achieved 40% improvement in project staffing efficiency over 12 months by tracking project demand and output capacity to avoid over/under staffing.
·Product managed $30M cost recovery/allocation for voice mail supporting 130,000 users in 2,000 locations, call center infrastructure for 20,000 agents in 147 locations, and call recording for 4,000 users in 40 locations.
·Implemented clean-up effort of $7M fixed asset inventory (500+ items) to ensure assets were correctly aligned to departments and unit cost rates.
·Worked with multi-national teams, including direct interactions in Hong Kong and London, to coordinate regional plans and roadmaps to complement corporate strategy.
Supported far-shoring initiatives in India to implement new global call centers in Mumbai and integrate them into a virtual contact center along with locations in Singapore, the Philippines, England, and the U.S.
Sep 2004 - Aug 2005
Director, Global Voice Architecture
·Developed technology roadmap used as “best practice” example for other technology areas.
·Established 4-person department focused on next-generation conversion to IP-based telephony with a scope 56 countries, 600 PBXs, 2500 key systems, 800 voice mail systems, 100 call center sites.
·Led session border controller cost/benefit analysis and RFP to leverage lower cost IP trunks.
·Provided thought leadership and initial architectures for voice centralization and consolidation, interoffice and carrier IP trunks, and mobility solutions.
·Created cost savings business case and solution proposals based on in depth reviews of voice applications, operations and support systems, and carrier networks integrations.
Jan 2002 - Aug 2004
DIRECTOR, Project Management Office, Global Technology Infrastructure
·Recruited to create enterprise midrange project management delivery process and team of 18 in support of “in-sourcing” from IBM and AT&T.
·Revitalized IT infrastructure PMO with staff of 13 to provide governance for delivery process, tools, and reporting for 250 project managers across infrastructure teams of voice and data networks, desktop, midrange servers, mainframes, operations centers, help desk, real estate, and service assurance.
·Sponsored development of web-based tool for project managers and PMOs to use as central repository enabling the reporting process to integrated, automate, and consolidate across an organization with 1500+ active projects per month with 850 infrastructure resources that support 14 lines of business.
·Developed portfolio management approach for $91M of project labor consisting of annual budget, monthly forecast, and actuals organized by lines of business and technology areas.
Feb 1998 - Dec 2001
SENIOR MANAGER/MANAGER, Switch Engineering and IT Infrastructure
·Received Engineering Vice President’s Award for leading team which prototyped next-generation products.
·Received Director’s Recognition Award for increasing VoIP system uptime from 95% to 99.9%.
·Spear-headed process changes that resulted in 75% reduction in project build time for application deployments by pre-deploying hardware and maintaining forecasts.
·Championed $10M “Parallel Development & Integration Test Environment” as part of quality program to increase completeness of testing and time-to-market of IT systems.
·Created and staffed 3 new departments: Integration Test Facility (12 staff),VoIP Engineering (4 staff), Development & Test Facility (16 staff).
·Consolidated team of 21 project managers and 100+ projects across multiple departments to drive consistent delivery process.Successfully managed 60% staff reduction over 5 months without negative impact to projects.
·Created $40M budget in support of key development programs that included:
- Tandem and International Gateway switch elimination through the use of VoIP
- Class 4and Class 5 switch transition to VoIP
- Next generation gateway controller and IVR platforms
- Central office switch development for IP-based PRI, BRI, and Centrex features
- Next generation switch integrations with wireless networks
- Use of IP-based inter-machine trunks to increase network utilization efficiency.
·Managed capital budget of $22M for 34 projects and $600,000 expense budget.
·Designed and prototyped business and residential focused VoIP product features for IP enabled calls and inbound/outbound carrier services.