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Mathieu Malenfant

Field service technician


I am a dynamic and outgoing person who is willing to take part of challenging projects all around the world which have a concrete impact on the world.

I oriented my internships towards the development of my leadership skills through the management of project of increasing size and value. I am motivated by challenging projects and team work. I am the type of person who prefers to be out in the field coordinating his team with the other teams.

Work History

Jan 2011Present

Field service technician

Premier Tech

Serve as customer service team member. Worked with team providing flexible packaging equipment on client sites in different countries. Provided on-site client training support and equipment configuration following different specification for different product. Executed QA testing on production line by respecting speed,accuracy and delivering project on time.

Technical skills developped:

  • Electrical, instrumentation and mechanical installation
  • Read and understand electrical drawing for analyzing and troubleshooting problems with instrumentation, electrical,mechanical and robotic systems.
  • Installation and calibration of several Fanuc robotic arms
  • Abilities to work independently  and as team member
  • Collaborate in the equipment design process with the engineering team
  • Performing perfomance tests on R&D projects to observe accurancy and collect data for reports.
  • Apply different analysis and problem solving skills to diagnose and repair a variety of          equipment
  • Resolve unusual, major and complex problems on customers’ equipment
  • Do major and non-standard equipment installations at customers’ sites
  • Provide over the phone technical support for customers
  • Help customers find safe solutions to problems
  • Promote preventive maintenance and training services to customers
  • Prepare reports on the work performed
  • Install equipment at customers’ locations according to safety norms and established corporate procedures
Jun 2009Jul 2009



-Internship in high-power electrical components maintenance.



Electromécanique de systèmes automatisés

Pavillon de l'avenir

Acquire the knowledge, ability and attitude necessary to assure functioning and maintenance of automated production equipment all the while respecting quality and technological changes..




Strategic competencies

Perseverance-Rigor-Autonomy-Priority management-Problem solving-Ingenuity-Multitasking-Communication-Professional image-Customer oriented-Decision making