Work History

Work History
Dec 2008 - Present

Second Level Contributor - Advanced Support and Training

Sabre Travel Network

Speciality desk for deep issue analysis and system resolutions, it provides a link between the helpdesk and the system issue resolutions and programmers, as well as acts as the technical supervisory desk for the Sabre agent use of the System.

Second level analysis of issues that cannot be resolved by the fist level software analysts in Sabre.

Backup for Airline Services (issues between airlines and travel agents) and Associates (issues between car vendors, hotels, criuses, etc with travel agents) through the system.

As a secondary mandate, provides input to the training teams for first level training and ocasionally provides training.

Dec 2008 - Mar 2009

EmQuest Migration

Sabre Travel Network

Software Migration for EmQuest (a division of Emirates) in Dubai, Al Ain and Abu Dhabi, United Arab Emirates wide. Software support, Helpdesk guidance and Agent training.

Feb 2007 - Dec 2008

Software Support Analyst

Sabre Travel Network

Provides expert advise on Sabre Issues reagarding Air reservations, pricing, ticketing, hotels, cars, insurance, invoicing, itinerary management and other CRS related issues.

I have worked in:

  - Main Desk - North America Support (USA/Canada/US Virgin Islands) - ARC / BSP Canada

  - Italy Software Support - Providing support to the BSP Italian Market (Italian Language)

  - Global/Premier Desk - Supporting high scale agencies, I was backup support lead.

May 2006 - Dec 2006

Coordinator

De Vere and Partners

Coordinator for senior Financial Advisors in Sao Paulo, Buenos Aires, Santiago de Chile and Mexico City.

Education

Education

Skills

Skills

Sabre CRS

Sabre CRS Specialist for travel agency use. - System Support - Sabre Security Specialist Sabre Scribe Subject Matter Expert  

Certifications

Certifications

Certified Travel Associate (CTA)

The Travel Institute