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About Me

I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for detail. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Information Technology, Public & client Relations, Marketing  and Corporate communications.  I am always eager to be challenged in order to grow and improve my communication and professional IT skills gained through previous experiences

Core Qualifications

  • Highly experienced with all facets of client relations
  • Ability to successfully manage multiple projects 
  • Sound knowledge of report generation related to client activities 
  • Good oral and written communications skills
  • Excellent interpersonal and relationship building skills
  • Self motivated, enthusiastic and ability to motivate colleagues 

Computer Experience

I have an extensive experience in operating all major computer and ICT applications as well as computer troubleshooting and computer hardware maintenance and installation.

I'm a expert at Microsoft Word , Excel and Mac Numbers. I am familiar with organizing and analyzing large sets of data

i am also  Able to run and maintain a website, Facebook pages as well as Blogs.

Work History

Jul 2014Dec 2016

Marketing Assistant

NewTech ICT Sytems 
  • Managed client relations and resolved issues as quickly as possible.
  • Maintained professional and productive relationships with clients
  • Analyzing and investigating price , demand and competition 
  • Answering  calls, greeting clients and addressing their requests
  • Developing branding initiative for the company. 
  • Established social media marketing to increase sales and advertise  the company
Mar 2013Jul 2014

IT Assistant

Alwan Communication LTD 
  • Computer maintenance and Repairing,
  • Data entry ,
  • Database administration and management
  • Software and hardware installation.
  • Reduced customer service response time from an average of 24hours to 12 hours
Mar 2011Jan 2013

Marketer and Online editor

Legacy Publication

Duties included

  • Coordinating online publishing and managing content areas
  • Overseeing layout (artwork Design and photography )
  • Proof reading , editing and improving stories 
June 2013Dec 2013

IT assistant

Kuria East Public Health Office
  • Computer maintenance and Repairing,
  • Data entry ,
  • troubleshooting computer and printers,
  • Database administration and management
  • software and hardware installation.
Aug 2012Dec 2012

Marketing Communication Intern

National Hospital Insurance Fund ( NHIF) 
  • Managing Company Brand and reputation
  • Handled client complaints and sought timely resolutions.
  • Addressed technical issues and coordinated with IT team to seek resolutions
  • Developed detailed client profiles.
  • Monitored client accounts and identified possible issues.
  • Answering queries through the company social media pages 
Mar 2010May 2010

IT Support intern

United States International University - Africa
  • Installation and configuration of computer hardware operating systems , printers and applications
  • Monitoring and closing tickets in Help desk system
  • Supporting staff / Clients through a series of Actions , either face to face or over telephone
  • troubleshooting system and network problems and solving hardware /software faults
  • setting up user accounts and profiles and dealing with password issues
  • Making UTP Cables and Configuring LAN switches  

Education

Aug 2009Jul 2013

Degree in Marketing and Business  Communication (LMC)

Moi University

Second Class 

Feb 2008 Sep 2009

Diploma in Information Technology

Nairobi Aviation College 

Credit 1

Feb 2004Nov 2007

Kenya Certificate of Secondary Education

Maseno School

B+

19972003

Kenya Certificate of Primary Education 

Oyugis Highlands Academy

432 marks . A plain

References

Mr. KIbiwott Maina 

Network Engineer  , USIU - AFRICA

Phone : 0725008872

Email: ckibiwott@usiu.ac.ke

Dr. Odhiambo James

District Public Health Officer, Kuria East

Phone : 0711819944

Email:   ljodhiambo@yahoo.com