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About Me

My greatest strengths are firstly my ability to develop and maintain a close working relationship with my customers. This allows me to gain a in-depth understanding of their individual needs and requirements. Secondly my ability to be agile to changing market conditions and I have a genuine interest in Sales,  Marketing , client Relations and Information Technology

Core Qualifications

  • Excellent breadth of retail sales executive experience
  • Customer relations
  • Strong knowledge of channel sales management and direct sales principles and practices
  • Exceptional interpersonal and communication abilities
  • Time management and planning
  • High knowledge of MS Office applications
  • Persuasive and confident communication expertise 

Computer Experience

I have an extensive experience in operating all major computer and ICT applications as well as computer troubleshooting and computer hardware maintenance and installation,Web and blog design and maintenance

I'm a expert at Microsoft Word , Excel and Mac Numbers. I am familiar with organizing and analyzing large sets of data

Personal skills

  • Self-motivated, enthusiastic and ability to motivate colleagues 
  • Target driven
  • Articulate
  • Influencing skills
  • Quick Learner
  • upbeat, Outgoing and positive 

Work History

JAN 2018Current

Telesales Executive 

Mkopa solar- Kenya
  • Consistently making a good first impression when calling leads
  • Expanding client base through cold calling to qualified prospective customers.
  • Engaging potential customers in dialogue that opens opportunities
  • Committing to departmental and individual quotas/goals
  • Meeting company expectations for excellent customer service
  • Achieving all revenue targets & monthly units to sale 
  • Providing information regarding product/service in an engaging manner
  • Answering all customer questions honestly and accurately
  • Take relevant notes on all calls for future use and enter into database
  • Process orders quickly and accurately
  • Negotiating sales and address any concerns of potential customers
Feb 2017Dec 2017

Sales and Marketing Executive

Kasha properties 

.Duties

  • Managing the sales process for new prospects, from initial contact through to closure
  • Managed and maintained key strategic client relationships
  • Dealing with customer enquiries face to face, over the phone or via email.
  • Contacting prospective customers and discussing their requirements.
  • Achieving all revenue targets & monthly units to sale in line with the Area Business Plan.
  • Working closely with the marketing team to produce any sales collateral required for the target market
  • Planning and monitoring the ongoing company presence on social media
  • Launching optimized online advertisements to increase company and brand awareness
  • Developing & maintaining successful business relationships with all prospects and clients
  • Planning and organising the day to ensure all opportunities are maximised
  • Reporting new trends and area performance in the real estate market to the Marketing
  • Assisting in the formulation of strategies to build a lasting digital connection with consumers

 Oct 2014Jan 2017

Sales and Marketing communication executive

NewTech ICT Systems
  • Analyzing and investigating price , demand and competition
  • maintaining Good relationship with our clients
  • Devising and presenting ideas and strategies for the company
  • introducing new products to our clients and conducting training when necessary
  • Producing leaflets, flyers, logos and other digital content
  • Building relationships through social media such as Twitter and Facebook
  • Formulating advanced marketing strategies to increase customer awareness
  • Answering calls, greeting clients and addressing their requests
  • Developing branding and communication strategies initiative for the company
  • Monitoring the website’s traffic and conversion rates on a daily basis
  • Implementing Search Engine Optimisation (SEO) to improve the company website’s ranking in the search engines
Jan 2014Sept  2014

IT Assistant

Alwan Communication LTD
  • Configuring hardware and software,
  • Setting up peripherals such as printers or routers,
  • Repairing equipment
  • Daily support for computer network users.
  • Negotiating contracts with vendors
  • Database administration and management
June 2013Dec 2013

IT assistant

Kuria East Public Health Office
  • Computer maintenance and Repairing,
  • troubleshooting computer and printers,
  • Database administration and management
  • software and hardware installation.
Mar 2011Jan 2013

Marketer and Online editor

Legacy Publication( A Moi University Publication)

Duties included

  • Coordinating online publishing and managing content area
  • Overseeing layout (artwork Design and photography )
  • Proof reading , editing and improving stories 
Aug 2012Dec 2012

Marketing Communication Intern

National Hospital Insurance Fund ( NHIF) 
  • Managing Company Brand and reputation
  • Handled client complaints and sought timely resolutions.
  • Addressed technical issues and coordinated with IT team to seek resolutions
  • Developed detailed client profiles.
  • Monitored client accounts and identified possible issues.
  • Answering queries through the company social media pages 
Mar 2010May 2010

IT Support intern

USIU-AFRICA
  • Installation and configuration of computer hardware operating systems , printers and applications
  • Monitoring and closing tickets in Help desk system
  • Supporting staff / Clients through a series of Actions , either face to face or over telephone
  • troubleshooting system and network problems and solving hardware /software faults
  • setting up user accounts and profiles and dealing with password issues
  • Making UTP Cables and Configuring LAN switches 

Education

Aug 2009Jul 2014

Degree in Media and corporate Communication (LMC)

Moi University

Second Class 

Feb 2008 Sep 2009

Diploma in Information Technology

Nairobi Aviation College 

Credit 1

Feb 2004Nov 2007

Kenya Certificate of Secondary Education

Maseno School

B+

19972003

Kenya Certificate of Primary Education 

Oyugis Highlands Academy

432 marks . A plain

References

Mr. KIbiwott Maina 

Network Engineer  , USIU - AFRICA

Phone : 0725008872

Email: [email protected]

Dr. Odhiambo James

District Public Health Officer, Kuria East

Phone : 0711819944

Email:   [email protected]