IT Service Manager / Team Leader
Redtoo s.r.o. for Novartis - Brno Czech Republic
- I'm managing a team of 6 FTEs responsible for ensuring that the Infrastructure orders placed are aligned with business needs, processed, monitored/tracked until delivery to the customer.
- Responsible for ensuring all Infrastructure services are delivered in accordance with agreed Service Level Agreements and agreed upon project plans.
- Responsible for the liaison between the chosen vendors (internal &/or external), the technical and operations service teams, the relevant country organizations and customer to ensure successful delivery of hardware & services.
- Responsible for the accuracy of operational reporting (financial, performance, service) in front-end tools relevant to the service delivered.
- SPOC for the business and ensures to provide support appropriately.