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Work History

Oct 2015Present

IT Service Manager / Team Leader

Redtoo s.r.o. for Novartis - Brno Czech Republic
  • I'm managing a team of 6 FTEs responsible for ensuring that the Infrastructure orders placed are aligned with business needs, processed, monitored/tracked until delivery to the customer.
  • Responsible for ensuring all Infrastructure services are delivered in accordance with agreed Service Level Agreements and agreed upon project plans.
  • Responsible for the liaison between the chosen vendors (internal &/or external), the technical and operations service teams, the relevant country organizations and customer to ensure successful delivery of hardware & services.
  • Responsible for the accuracy of operational reporting (financial, performance, service) in front-end tools relevant to the service delivered.
  • SPOC for the business and ensures to provide support appropriately.
Feb 2014Sep 2015

Service Management Engineer II

Concur - Prague Czech Republic
  • Main responsibility: Keep all Datacenters in our scope up and running 24h/24h, Server Capacity/Monitoring Planning, Automation.
  • Tools and Technologies used: Cognos, IIS, Tomcat, Puppet, Jenkins,  Active Batch, Python, Jira, AppDynamics, Extrahop, Splunk, AWS, and many others
Feb 2013Jan 2014

Application Support Analyst

Infosys BPO - Brno Czech Republic
  • Provide application support for standard and non-standard software applications(Veeva/Salesforce and others).
  • Tools and Technologies used: Salesforce, Veeva, Oracle, HP Service Center, etc.
Oct 2010Jan 2013

Command Center Operator/Delivery Quality Analyst 

IBM Global Services Delivery Center Czech Republic - Brno Czech republic

Command Center Operator

  • Server monitoring Unix, Windows, DB, ecc.
  • Alert and Ticket Management
  • Tools and Technologies used: IBM Tivoli, Remedy, and  etc.

Then promoted to the position of: Delivery Quality Analyst

  • Directs RCA and process standardization across accounts(Lean Six Sigma Methodology);
  • Conducts statistical analysis on quality metrics reports to ensure that they are within control limits.
  • Prepares metric updates for executives, track SLA metrics.
Sep 2005Sep 2010

Web Developer PHP-MySQL / Hosting Management

Bloo S.r.l - Pescara Italy
  • Development of Website in PHP/MySQL and maintain the hosting infrastructure
  • Tools and Technologies used: PHP, MySQl, HTML, Javascript, CentOS, cPanel, Apache, etc.
Jan 2004Aug 2005

IT Support Technician

CD Informatica s.r.l - chieti Italy
  • Supporting SMB customers on-site with all kinds of IT issues.
  • Setup and configuration of LAN and WAN. Cabling.
  • Assembly, test and support for Personal Computer, Servers and other IT products
Aug 2002Oct 2003


Italian Army - Rome Italy
  • Sailor of Italian Army with representative role in Rome.
Jun 2001Jul 2002

Web Developer

Kubeit - Pescara Italy
  • Development of Web -Application using PHP and database MySQL.
Sep 2000May 2001


Augustea Servizi S.a.s - Rome
  • Development and maintenance of company's websites.


Jan 2001Jul 2002

IT and Communication Science

Universita'  La Sapienza  - Rome  Italy

Not completed

Sep 1995Jul 2000

High School Graduate

ITCG E. Fermi – Lanciano (Chieti) - Italy

IT & Accounting

Certification and Training

2016 - ITIL® Foundation Certificate in IT Service Management

2015 - IBM Cognos BI Administration (V10.2)

2013 - Lean / Six Sigma Yellow Belt

2013 - Certified Veeva CRM Administrator

2013 - Cegedim Organization Manager 9 Administrator

2012 - Project Management Fundamentals (PM10G)

2012 - Leadership in Project Team Environment (PM11G)

2011 - Problem Management


Italian - Mothertongue

English -  Professional Use

Czech - Intermediate