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Work experience

July 2017February 2018

Product Owner

Snapshot GmbH - Brno, Czech Republic
  • Responsible for the overall assigned product delivery.
  • Define product briefs, MVPs and plan release scope in line with company short, mid and long-term objectives.
  • Build, design and maintain  RESTful APIs solutions.
  • Coordinate with other POs, Marketing, Customer Support and Commercial Team.
  • Prepare backlog and user stories and actively participate in the technical grooming sessions with the Development and QA teams (also remotely located).
  • Close collaboration with product designers and preparation of product mockups.
Oct 2015June 2017

IT Service Manager / Team Leader

Redtoo s.r.o. for Novartis - Brno, Czech Republic
  • I was managing a team of 13 FTEs responsible for ensuring that all infrastructure orders (servers mainly) placed were aligned with business needs, processed, monitored/tracked until delivery to the customer.
  • Responsible for the liaison between the chosen vendors (internal &/or external), the technical and operations service teams, the relevant country organizations and customer to ensure successful delivery of hardware & services.
  • SPOC for the business and ensures to provide support appropriately.
Feb 2014Sep 2015

Service Management Engineer II

Concur - Prague, Czech Republic
  • Main responsibility: Keep all Datacenters in our scope up and running 24h/24h, Server Capacity, Monitoring, Planning, Automation.
  • Tools and Technologies used: MSSQL, VMWare, Cognos, IIS, Tomcat, Puppet, Jenkins,  Active Batch, Python, Jira, AppDynamics , Splunk, AWS, and others 
Feb 2013Jan 2014

Application Support Analyst

Infosys BPO - Brno, Czech Republic
  • Providing application support for standard and non-standard software applications (Veeva/Salesforce and others).
  • Tools and Technologies used: Salesforce, Veeva, Oracle, HP Service Center, etc.
Oct 2010Jan 2013

Command Center Operator/Delivery Quality Analyst 

IBM Global Services Delivery Center Czech Republic - Brno, Czech republic

Command Center Operator

  • Server monitoring Unix, Windows, DB, ecc.
  • Alert and Ticket Management
  • Tools and Technologies used: IBM Tivoli, Remedy, and  etc.

Then promoted to the position of: Delivery Quality Analyst

  • Directs RCA and process standardization across accounts(Lean Six Sigma);
  • Conducts statistical analysis on quality metrics reports to ensure that they are within limits.
  • Prepares metric updates for executives, track SLA metrics.
Sep 2005Sep 2010

Web Developer PHP-MySQL / Hosting Management

Bloo S.r.l - Pescara, Italy
  • Development of Website in PHP/MySQL and maintainance of the hosting infrastructure.
  • API integration with several external providers (Google, etc.)
  • Tools and Technologies used: PHP, MySQL, HTML, Javascript, CentOS, cPanel, Apache, etc.
Jan 2004Aug 2005

IT Support Technician

CD Informatica s.r.l - Chieti, Italy
  • Supporting SMB customers on-site with all kinds of IT issues.
  • Setup and configuration of LAN and WAN, cabling.
  • Assembly, test and support for Personal Computers, Servers and other IT devices.
Aug 2002Oct 2003


Italian Army - Rome, Italy
  • Sailor of the Italian Army with representative role in Rome.
Sep 2000Jul 2002

Web Developer

Kubeit - Pescara, Italy
  • Development of Web Application using PHP and database MySQL.


Jan 2001Jul 2002

IT and Communication Science

Universita'  La Sapienza  - Rome  Italy

Not completed

Sep 1995Jul 2000

High School Graduate

ITCG E. Fermi – Lanciano (Chieti) - Italy

IT & Accounting

Certification and Training

2016 - ITIL® Foundation Certificate in IT Service Management

2015 - IBM Cognos BI Administration (V10.2)

2013 - Lean / Six Sigma Yellow Belt

2013 - Certified Veeva CRM Administrator

2013 - Cegedim Organization Manager 9 Administrator

2012 - Project Management Fundamentals (PM10G)

2012 - Leadership in Project Team Environment (PM11G)

2011 - Problem Management


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