Work History

Work History
Nov 2007 - Present

Revenue Manager

Rocco Forte Brown's Hotel

- Reporting to the Director of Sales & Marketing and the General Manager

- In charge of budgeting, forecasting, statistics and pricing strategies for Rooms and Conferences

- Analyzing results and implementing corrective actions when needed

- Responsible for E-commerce and Distribution according to the Company standards

- Responsible for Internet marketing and promotions

- Responsible for the implementation of the Brand Marketing Communication standards

- Supervising marketing activities and establishing new idea for special packages and ‘ad hoc’ offer with Sales & Marketing

- Responsible for all training and product knowledge within the Conference & Banqueting Sales, Reservations Department and UK CRO

- Performing appraisals and one to ones in line with the Company standards

- Responsible for individual and groups bookings and implementation of relative standards

Sep 2005 - Nov 2007

Reservations & Revenue Manager

Rocco Forte Hotel Amigo

- Reporting to the Director of Sales & Marketing and the General Manager

- Responsible for the day-to-day management of the accommodation and conference booking prices and for the rates strategy

- Responsible for budgeting, forecasting and statistics

- Responsible for all training and product knowledge within the Conference & Banqueting Sales and Reservations

- Performing appraisals and one to ones in line with Hotel standards

- Responsible for individual bookings and implementation of relative standards

May 2004 - Apr 2005

Rooms Division Manager

Domina Coral Bay Resorts & Casino

- Responsible Front Offices (6 receptions), Reservations, Guest Relations, Housekeeping and Laundry

- Directly reporting to Resort Director of Operation, part of the executive committee of the resort, participating to the monthly P&L meeting giving explanation about results achieved in revenue generation and cost control.

- Budgeting for Rooms Division of the whole resort for 2005 costly wise.

- Implementing new standards and procedures in all departments, achieving a sensible reduction of the guests’ complains with consequently increase of the guests’ satisfaction and revenue.

- Overseeing recruiting, hiring and training within the departments.

Jan 2004 - Apr 2004

Revenue Management Consultant

Grand Visconti Palace

- Responsible for the implementation of yield management and selling strategies on e-commerce.

- Supervisor for reservations

- Start up project of 3 months period in order to arrange sales strategies, pricing structure and contracting with major websites. (The hotel was running only 60% services, because still under construction)

Education

Education
1990 - 1995

Diploma

Vespucci

Skills

Skills

Software Knowledge

Office 2007 for Windows XP, Internet Explorer 7.x, Netscape 4.xx Fidelio (v. 6.20, v. 7.13, v. 8.3.0 and Opera 2.5), Protel Holidex Plus, Netrez (v. 5.0.0.18), Trust Voyager (v. 14.x) Ratetiger, Travelclick Hotelligence and FuturePACE Topline Prophet, Optims Google Adwords, Twitter, Facebook