PMP certified (Prince 2 equivalent) and twice awarded result-driven project manager with five years experience in Financial Services and Content Management in the IT-enabled service industry. Graduated with distinction from a European Master's in Strategic Project Management in June 2009 and hold a work permit valid until 2012 (Tier 1 General Category).

Have an excellent track record of delivering projects within the agreed scope, time and cost and managing internal and external stakeholders. Core strengths lie in transition of projects from Onshore to Offshore and service delivery of end to end projects.

Honours & Achievements

  • Winner of regional level at the KPMG International case study competition in Sweden
  • Awarded the Datamatics Excellence Award -- which is given to the Top 2 % of the Performers - 2006
  • Awarded the Datamatics Merit Award for outstanding performance - 2005
  • Expanded the Finance & Accounting services team from 5 people in 2003 to 135 in 2006 at Datamatics Technologies
  • Stood among Top 3 upon completion of PGDBEM at EDII, Ahmedabad
  • Won the Proficiency Award for scoring the highest in Economics in 12th Grade

Work History

Work History
Jun 2010 - Present

Project Manager – Service Request Management (Asia-Pacific Region)

Hewlett Packard

  • Setting and negotiating service delivery expectations and also ensure staffing for success in accordance with demand
  • Planning, career path development, performance management and providing leadership for the team
  • Drive implementation of key operational excellence initiatives to ensure continuous and lasting change
  • Communication with stakeholders, both internal and external on immediate as well as long term initiatives
Nov 2009 - May 2010

Team Member

  • As part of the Business Operations team (BOps), I was handling the discounts for customers on SAP for Congestion Charging in London
  • After clearing the backlog, am now part of the Enforcement Operations  team (EOps) which enforces the penalty charges for the London Road User Scheme
  • Primary work involves data validation, quality control and ensure work is carried out within the specified business rules
Feb 2003 - Jul 2007

Manager - BPO Operations

Datamatics Technologies Ltd
  • Managed the Finance & Accounting Services Division (F&A) and responsible for multiple projects within Content Management & Data Processing vertical
  • Primary responsibility was end to end service delivery within the agreed scope, time and cost in a client facing role
  • Worked closely with Business development managers and other key stakeholders to run pilots and eventually transition projects offshore
  • Expertise in studying the in-house processes and then design appropriate work flows to make process improvements and enhance productivity
  • Handled multiple third party suppliers and vendors in an outsourcing environment and ensure SLA's are met as per the contract
  • Certified Internal Auditor in an ISO 9000 environment
  • Identify and prepare business cases; handled projects worth half a million pounds with full responsibility for ROI, quality and client satisfaction
  • Closely manage expectations of internal and external stakeholders and liaise with different department heads to ensure co-ordination and support
  • Proactively manage risks and deliver on quality for all projects throughout the project lifecycle
  • Extensive resource management, SLA management and ownership for internal change management projects
  • Create and maintain project documentation like process overview, risk logs, project plans and provide regular reports to senior management
  • Track project progress, change control documents and monitor key milestones
Feb 2002 - Feb 2003

Client Manager

OfficeTiger Database Systems Pvt Ltd
  • Offshoring work involving delivery of critical documents for compliance with Securities Exchange Commission (SEC) with 100% accuracy under tight deadlines
  • Client facing role coupled with the responsibility to deliver projects with six sigma accuracy
  • Handled presentation services for Investment Bankers and ‘Big four’ consulting firms
Jun 2000 - Dec 2001

Co-Founder Marketing Manager

Nirman Foods Pvt Ltd
  • Co-founded a Venture Capitalist funded start-up enterprise for a Mineral Water plant
  • Responsibilities included development of marketing strategy, managing corporate clients, logistics management and extensive media planning


Sep 2007 - Jan 2009

MSc in Strategic Project Management (European)

Heriot Watt University

Awarded the Erasmus Mundus Scholarship. The course content was developed around three interconnected themes which formed the basis for each of the study periods at Heriot Watt University in Scotland, Politecnico Di Milano in Italy, and Umea School of Business in Sweden. Passed with distinction.

Jun 1999 - May 2000

Post Graduate Diploma in Business Entrepreneurship & Management (PGDBEM)

Entrepreneurship Development Institute of India (EDII)

EDII is a premiere institute for Entrepreneurship training in Asia. Specialised in New Enterprise Creation. Got an overall grade of A-

Jun 1995 - Mar 1998

Bachelors of Commerce (B.Com)

Loyola College

Loyola College is one of the top 5 colleges in India for Commerce. Graduated with First Class.



Project Transition

Start-up Skills

MS Office

Strategy & Planning

Project Co-ordination

Project Management



Diploma in Computer Applications

Loyola Institute of Business Administration (Informatics Centre)

Internal Information Security Management System (ISMS)

Datamatics Technologies Ltd
Oct 2006 - Oct 2013

Project Management Professional (PMP)

Project Management Institute, USA