Work Sample Portfolio

Work History

Work History
2007 - Present

Senior IT Project Manager & Business Systems Analyst

Windstream Communications, Inc.

• With 99% on-time IT delivery, managed technology initiatives throughout the entire solution development life cycle (SDLC).• Conducted periodic opportunity and feasibility studies and collaborations on software products and services in support of improving business and system processes, performance, service, governance, cost savings, and success metrics.• Facilitated the prototyping, development/enhancement, delivery/deployment and support of business systems in various IT projects.• Developed more coherent standards, procedures and best practices for project documentation, testing, review, and system support.• Trained and mentored all new-hire IT Business Analysts, created project plans and professional system and user documentation, defined measurable business and functional requirements, and conducted integration and user acceptance testing and training.• Increased IT efficiency by 40% by designing and aligning IT Service Management (ITSM) processes, projects, documentation, and training according to industry best-practices,  IT framework principles (COBIT, ITIL), regulatory standards (SOX, PCI-DSS, CPNI, MMA), and flexible combinations of various solution development methodologies (PMI-PMBOK, SDLC, Agile-Scrum, Waterfall, etc.).• Major project examples include:  'Managed Network Security', 'Net Promoter Score', and a 'BMC Remedy ITSM roll-out'. 

Windstream is the FORTUNE 500 provider of data, voice, network and cloud solutions including disaster recovery, networking, managed services, VoIP and more, and also delivers broadband, digital phone and high-definition TV services to rural residential customers. Windstream has more than 14,500 employees, over $6 billion in annual revenues, and is listed on the S&P 500 index.

1995 - 2006

Senior Emerging Technologies Project Lead/Analyst/Auditor

Procter & Gamble

• Reduced by 51% the number of corporate applications in use, thus lowering support costs and improving enterprise stability.  • Led and managed cross-functional business, technical, and procurement teams in setting new global IT standards and policies.• Championed new technology evaluation and introduction initiatives, including business process analysis, innovation and redesign.  • Proved concepts and ROI to top management for solutions like:  enterprise PC backup, spyware protection, multi-function printer cost control (TCO), corporate videoconferencing (Polycom), remote high-speed connectivity, and managed/encrypted data storage.  • Managed communications and training for:  deployment of a managed computing environment (locked-down PCs), the introduction of the Windows 2000 OS, and Tivoli automatic software distribution; plus supported 400+ business applications deployed worldwide.

Procter and Gamble is a Fortune 500 multinational manufacturer of a wide variety of consumer products and uses modern fabrication technologies. P&G has more than 121,000 employees, over $83 billion in annual revenues, and is listed on the S&P 500 index.

1984 - 1992

U.S. Army Non-Commissioned Officer (E5) & Instructor/Trainer

U.S. Army Communications Center / ARNG

• Managed and trained tactical intelligence-gathering teams and provided technical support for various associated IT systems.• Nationally recognized for my Non-Commissioned Officer leadership, training, and team-building activities (see Awards below).• Awards/Recognitions: Army Commendation Medal, Army Achievement Medals (2), Soldier-of-the-Year (2), Secret Clearance.

Education

Education
2013

Master of Business Administration (MBA)

Western Governors University
1991

Bachelor of Science (BS)

University of Massachusetts

- Graduated with High Honors.

Certifications

Certifications

Greenville-Spartanburg-Anderson Technology Council

GSATC affiliate

Information Systems Security Association

Upstate South Carolina ISSA affiliate
2006 - Present

Project Management Professional (PMP)

cert #329673, Project Mgt. Institute / PMI
2008 - Present

IT Business Analyst

Greenville Technical College, Greenville, SC
2012 - Present

FBI InfraGard: Countering Cyber Threats

Fluor Management Center, Greenville, SC
2006 - Present

Cisco courses (CCNA, CCND, ICND)

Global Knowledge / Cisco Systems
2009 - Present

Agile Business Requirements Management

Borland Executive Center, Atlanta, GA
2009 - Present

SQL Server & Transact-SQL Querying

CCT Business Training, Greenville, SC
2005 - Present

Business Process Analysis, Innovation and Redesign

George Washington University - School of Business, Washington, DC
2010 - 2014

Assistant Scout Master

Boy Scouts of America, Troop 925, Greer, SC