Senior IT Project Manager & Business Systems Analyst
Windstream Communications, Inc.
• With 99% on-time IT delivery, managed technology initiatives throughout the entire solution development life cycle (SDLC).• Conducted periodic opportunity and feasibility studies and collaborations on software products and services in support of improving business and system processes, performance, service, governance, cost savings, and success metrics.• Facilitated the prototyping, development/enhancement, delivery/deployment and support of business systems in various IT projects.• Developed more coherent standards, procedures and best practices for project documentation, testing, review, and system support.• Trained and mentored all new-hire IT Business Analysts, created project plans and professional system and user documentation, defined measurable business and functional requirements, and conducted integration and user acceptance testing and training.• Increased IT efficiency by 40% by designing and aligning IT Service Management (ITSM) processes, projects, documentation, and training according to industry best-practices, IT framework principles (COBIT, ITIL), regulatory standards (SOX, PCI-DSS, CPNI, MMA), and flexible combinations of various solution development methodologies (PMI-PMBOK, SDLC, Agile-Scrum, Waterfall, etc.).• Major project examples include: 'Managed Network Security', 'Net Promoter Score', and a 'BMC Remedy ITSM roll-out'.
Windstream is the FORTUNE 500 provider of data, voice, network and cloud solutions including disaster recovery, networking, managed services, VoIP and more, and also delivers broadband, digital phone and high-definition TV services to rural residential customers. Windstream has more than 14,500 employees, over $6 billion in annual revenues, and is listed on the S&P 500 index.