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I am a lifelong learner and, I would like to excel in my career by applying my experience which has been in many different fields such as Debt Recovery Management  , Administration , Customer Service in various sectors like Banking, Telecom and, Tourism.

Major Characterizes

Coming from a mixed background (half Omani & half American) has given me a unique opportunity to bridge between two very different cultures and bring new light into the work environment. Being bilingual in Arabic & English has also has had its advantages which has also helped me in adapting into multi-cultural working environments with ease.

Work experience

Dec 2014Present

Business Development Specialist

Telecom Oman TeO

Duties & Responsibilities:

  • Create New Leeds that develop into opportunities
  • Building TeO brand while meeting customers requirements and gaining loyalty

Main Achievements:

  • Was able to understand TeO services and, it’s Telecom Terminology in ideal timing
  • Created outstanding new opportunities from first visits done during probation period
May 2014Dec 2014

Administrative Researcher

Ministry of Tourism

Duties & Responsibilities:

  • Assisting in the formulation of the new National Tourism Strategy for Oman
  • Coordination of information related to tourism between the Ministry and the International Consultant
  • Organizing and arranging high level meetings between the Ministry’s officials and their counterparts

Main Achievements:

  • Contributed significant information in the new National Tourism Strategy project.
  • Became a Key member of the Tourism Strategy Project Team
Feb 2010Dec 2013

Guest Information Centre Manager

Shangri-la Barr Al Jissah Resort & Spa

Duties & Responsibilities:

  • In charge of Tourism Excursions for Hotel Guest and, related matters to Concierge while insuring that all guest needs are met while building rapport
  • Manage several staff and, reported to upper management with monthly revenue

Main Achievements:

  • Helped establish new contracts with new Tour Vendors
  • Showed increased revenue month on month compared to previous years
Jan 2008Jan 2009

Regional Credit Control Manager (Oman & UAE)

British Council

Duties & Responsibilities:

  • Managed the overdue debt level for Oman & UAE
  • Achieved monthly collection targets & reported to management on a monthly basis

Main Achievements:

  • Made substantial recoveries throughout the year
  • Improved efficiency of the Credit Control structure & implemented new procedures
Jan 2005May 2006

Collection Officer

Ooredoo (NAWRAS)

Duties & Responsibilities:

  • Responsible for all V.I.P & Corporate Customers, maintaining positive relationships
  • Prepared weekly & monthly staff performance reports and presented it to Management

Main Achievements:

  • Helped in creating The NAWRAS Debt Collection Manual
  • Self-learned the System and, then was asked to Trained new staff on how to use the system
Oct 1999Dec 2005

Professional Senior Administrator &Collector

HSBC Bank Middle East Limited Oman

Duties & Responsibilities:

  • Calling customers for late payments and attend to several customers when needed
  • Prepared all kinds of debt collection letters in Arabic and English.
  • Balanced the departments Suspense Accounts on a daily basis and, did monthly reports

Main Achievements:

  • Promoted after the 1st year from clerical to a Professional Senior Administrator & Collector
  • Proactive in setup & participated in all Bank functions


Dec 2014Jan 2015

Marketing Diploma

International Qualifications Network

Grade : 87%

Sep 1998May 1999

Hish School

Jabir Bin Zaid High School



MS. Office (Advance Excel, PowerPoint, Word and, Outlook)


Jul 2013Aug 2013

SupervisoryExcellence Program


For Middle Managment

Sep 2008Sep 2008

Middle Management Course

British Council

(Managing Staff)

Aug 2005Sep 2005


The Academic Council of NIIT

(Basic & Advance Excel)

Jul 2005Aug 2005

Collection Training & Instruction


How to Create a Collection Process