Mashal Al Mageni

Mashal Al Mageni

Business Development Specialist


I am a lifelong learner and, I would like to excel in my career by applying my experience which has been in many different fields such as Debt Recovery Management  , Administration , Customer Service in various sectors like Banking, Telecom and, Tourism.

Major Characterizes

Coming from a mixed background (half Omani & half American) has given me a unique opportunity to bridge between two very different cultures and bring new light into the work environment. Being bilingual in Arabic & English has also has had its advantages which has also helped me in adapting into multi-cultural working environments with ease.

Work experience

Work experience
Dec 2014 - Present

Business Development Specialist

Telecom Oman TeO

Duties & Responsibilities:

  • Create New Leeds that develop into opportunities
  • Building TeO brand while meeting customers requirements and gaining loyalty

Main Achievements:

  • Was able to understand TeO services and, it’s Telecom Terminology in ideal timing
  • Created outstanding new opportunities from first visits done during probation period
May 2014 - Dec 2014

Administrative Researcher

Ministry of Tourism

Duties & Responsibilities:

  • Assisting in the formulation of the new National Tourism Strategy for Oman
  • Coordination of information related to tourism between the Ministry and the International Consultant
  • Organizing and arranging high level meetings between the Ministry’s officials and their counterparts

Main Achievements:

  • Contributed significant information in the new National Tourism Strategy project.
  • Became a Key member of the Tourism Strategy Project Team
Feb 2010 - Dec 2013

Guest Information Centre Manager

Shangri-la Barr Al Jissah Resort & Spa

Duties & Responsibilities:

  • In charge of Tourism Excursions for Hotel Guest and, related matters to Concierge while insuring that all guest needs are met while building rapport
  • Manage several staff and, reported to upper management with monthly revenue

Main Achievements:

  • Helped establish new contracts with new Tour Vendors
  • Showed increased revenue month on month compared to previous years
Jan 2008 - Jan 2009

Regional Credit Control Manager (Oman & UAE)

British Council

Duties & Responsibilities:

  • Managed the overdue debt level for Oman & UAE
  • Achieved monthly collection targets & reported to management on a monthly basis

Main Achievements:

  • Made substantial recoveries throughout the year
  • Improved efficiency of the Credit Control structure & implemented new procedures
Jan 2005 - May 2006

Collection Officer

Ooredoo (NAWRAS)

Duties & Responsibilities:

  • Responsible for all V.I.P & Corporate Customers, maintaining positive relationships
  • Prepared weekly & monthly staff performance reports and presented it to Management

Main Achievements:

  • Helped in creating The NAWRAS Debt Collection Manual
  • Self-learned the System and, then was asked to Trained new staff on how to use the system
Oct 1999 - Dec 2005

Professional Senior Administrator &Collector

HSBC Bank Middle East Limited Oman

Duties & Responsibilities:

  • Calling customers for late payments and attend to several customers when needed
  • Prepared all kinds of debt collection letters in Arabic and English.
  • Balanced the departments Suspense Accounts on a daily basis and, did monthly reports

Main Achievements:

  • Promoted after the 1st year from clerical to a Professional Senior Administrator & Collector
  • Proactive in setup & participated in all Bank functions


Dec 2014 - Jan 2015

Marketing Diploma

International Qualifications Network

Grade : 87%

Sep 1998 - May 1999

Hish School

Jabir Bin Zaid High School




MS. Office (Advance Excel, PowerPoint, Word and, Outlook)


Jul 2013 - Aug 2013

SupervisoryExcellence Program


For Middle Managment

Sep 2008 - Sep 2008

Middle Management Course

British Council

(Managing Staff)

Aug 2005 - Sep 2005


The Academic Council of NIIT

(Basic & Advance Excel)

Jul 2005 - Aug 2005

Collection Training & Instruction


How to Create a Collection Process