Work History

Work History
Jan 2001 - Present

Assistant Marketing Manager - Remarketing

NACCO Materials Handling Group, Inc.

Assistant Marketing Manager - Remarketing:

Responsible for marketing of all off-lease joint venture units for NMHG and other company-owned assets received as a result of customer specific programs and other company activities. Dispose of off-lease joint venture equipment to original leases, dealers, and wholesalers.  Research new and innovative methods of remarketing equipment. Assist with setting values for trade-in's or other customer specific programs where the remarketing department will be responsible for disposing of the asset at the end of the original life.    

  • For the year 2009, accomplished 37% of joint venture units with sales totaling $8.8 M, 1447 units. Made 50% of sales of the 12-person department, 2010 year-to-date, doubling last year's sales ($16 M, 3000 units).
  • In previous roles within the company, reduced costs by 40% for purchases and effectively resolved accounting issues, developed tools to measure and communicate key metrics, i0ncreased circulation of Latin American publication, La Voz, by 30%
  • Developed, coordinated, and evaluated a strategic plan designed to improve quality, develop the Business Management System, and ISO compliance as a Site Documentation Coordinator and Internal auditor

Previous positions within the company include:

Remarketing Coordinator 2004-2009:  Transaction management for Remarketing as it relates to maintaining the leasing equipment portfolio of 5000 units valued at $5.7M with annual net sales of $22M, used equipment inventory, lease extension rental fleet, and equipment sales.  Identify revenue opportunities with new and existing customers through development of packages.  Portfolio database administration, analysis, and reconciliation. Monitor database for pending action on critical data and notification of pertinent internal and external customers.

 Product Supply Specialist:  Responsibilities included establishing and maintaining booking and end customer records. Assisted in supply chain management by maintaining invoicing and pricing accuracy. Researched invoicing and shipping issues, process credit memos and invoices, transfer sales and takeovers, and process reversal/re-bill for national accounts. Closely interacted with manufacturing schedulers, credit/invoicing departments, sales, and engineering.

 Administrative Assistant:  Developed creative and effective communication for Latin American    Marketing dealer incentive events that were planned in various countries to recognize, motivate, and retain Hyster and Yale dealers. Maintained tools to measure and communicate key metrics to Hyster and Yale dealers in Latin America. Increased circulation of Latin American publication by 30% within three years. Developed and managed Access-based automation of aftermarket seminar registration, payables, and receivables to significantly streamline processes. Developed and managed Access-based automation of distribution of alpha and evergreen lease reports.

1998 - 1999

Teacher

Edwin L. Gay Academy
  • Wrote and was awarded NC Humanities Councils grant
  • Cinco de Mayo performance at state capitol.

Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.

Observe and evaluate students' performance, behavior, social development, and physical health.Prepare materials and classrooms for class activities. Adapt teaching methods and instructional materials to meet students' varying needs and interests.Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.Assign and grade class work and homework.Prepare, administer, and grade tests and assignments in order to evaluate students' progress.Confer with parents or guardians, teachers, counselors, and administrators in order to resolve students' behavioral and academic problems.Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.Prepare and implement remedial programs for students requiring extra help.Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, and storytelling.Plan and supervise class projects, field trips, visits by guest speakers or other experiential activities, and guide students in learning from those activities.Supervise, evaluate, and plan assignments for teacher assistants and volunteers.

1992 - 1998

Telecommunicator

East Carolina University Police Department
  • UCR (uniform crime report) coding
  • Trainer
  • Systems Administrator

Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

1990 - 1992

Dispatcher

Ayden Police Department

Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

Education

Education

Certificate in City and County Planning

University of Missouri

Bachelor of Science

Liberty University
  • Dean's List
  • Concentrations were business, psychology, and the administration of Justice.
May 2010 - Present

Doctor of Business Administration

Argosy University

4.0 GPA. Expected completion 2013.

Oct 2008 - Oct 2009

Master of Business Administration

Western Governors University

WGU is one of the top ten online schools in the United States. The MBA program has been recognized by Time Magazine.

Skills

Skills

SAP

Microsoft Office Suite

Portfolio

Summary

MANAGEMENT PROFESSIONAL

Specialized in cross-functional roles in compliance, management, marketing, and communications.

An award-winning professional communicator with a diverse background spanning progressively challenging cross-functional roles in compliance, marketing, and communications. Proven competencies in improving organizational productivity through the development and implementation of strategies that foster operating synergies and facilitate lasting and postive change.

Dynamic, results-driven professional

with a notable record of results in asset management including remarketing equipment sales, maximizing residual position, end of lease negotiations, lease extension rental fleet, equipment and market evaluations for a portfolio of 5000 units valued at $5.7M with annual net sales of $22M.

AREAS OF EXPERTISE

·Improved organizational productivity through the development and implementation of strategies that foster operating synergies and facilitate change

·Regulatory compliance – ISO internal auditor, Business Management System ISO Coordinator

·Identify revenue opportunities with new and existing customers through development of packages.

·Established and built key dealer relationships and worked to better understand strategicasset priorities

·Organizing and Leading Educational Workshops & Seminars.

·Cultivating Positive Relationships with Joint Venture Partners, Dealers, and Customers

PROFESSIONAL PROFILE

·Successfully develop and manage social marketing initiatives.Organize and execute conferences, webinars, podcasts, web communities, workshops and seminars, and serve as a consultant and resource for public, private and regulated communities.

·Proficient in cultivating positive relationships with dealer network, agencies, and other community organizations using excellent communication and interpersonal skills.Successfully establish and maintain contacts with members of various communities.

·Exceed unit and gross profit objectives.

·Presented package proposals to dealers.Researched economics of high-volume transactions to develop packages for dealers. Developed internal and external marketing materials.

  • ISO Auditor. Responsible for complete improvement and enhancement of the organization by using established auditing techniques to retain customers, enhance services and generate new business. Assisting in the launching of process management system, to include; documentation of location processes/procedures, training of personnel. Carry out internal quality audits to assure that allotted locations are in acquiescence with corporate documented procedures as they relate to the ISO-9001:2000 standard.

Selected Bibliography

June 2000 – Writer’s Club Press, This Too Will Pass

February 1997 – Police Times Newspaper, Preventing Employee Turnover

January 1997 – Police Magazine, Coping with Shift Work

January 1990 – Minority Voice Newspaper, Affordable Housing

Volunteerism

Volunteerism:

Cornerstone Missionary Baptist Church –Wellness Ministry Chair, Leadership Council, Marriage Ministry Committee, Welcome Ministry Team Leader(2007-2009)

National Breast Cancer Awareness Month – Program Leader

Governor's Award for Volunteerism Omnibus for Social Concern, a National Heritage Foundation – President

City of Greenville – appointed to Community Appearance Commission

Habitat for Humanity – Art Auction Chair

Tedi Bear Child Advocacy Center – Nurturing Program Facilitator

Farmville Arts Council – Curator, Nigerian Exhibit

Willing Workers Ministries – Children’s Church Director

Greenville Church of Christ – College Ministry Committee, Family Violence Center Ministry Chair

South Ayden Neighborhood Development - Volunteer of the Year Award

League of Women Voters – Membership Chair

TOPS – President/Program Leader

Organizations:

Toastmasters International – VP Education (2008-2009), VP Membership (2009-2010)

Greenville Alumnae Chapter of Delta Sigma Theta Sorority, Inc. – Co-Chair, Physical & Mental Health Committee, Economic Development Committee, Journalist

FAENC (Provisional Group of Jack & Jill of America Chapter)– Chaplain, Program Chair

National Association of Women MBA's

National Black MBA Association

National Association of Female Executives

Certified Interior Decorators International

Certifications

Certifications

Graduate Teaching Diploma

Evangelical Training Association

Life Purpose Coach, Ministry Speaker, Ministry Consultant

Life Purpose Coaching Centers International

Lead Teacher Credential

North Carolina Division of Child Development

Certified Trainer

National Communications Institute