Over twenty-five years of IT experience in the areas of Help Desk Management, Capability Development, Web Designing, Content Management, Purchasing, Inventory Control, and Project Management.
- Empowered staff of 700+ by successfully designing, implementing and maintaining a corporate knowledge database containing best practices, innovative ideas, templates and tips and tricks
- As a Going Green initiative, eliminating hard copies of forms, developed InfoPath online forms and formulated a strategy for the implementation of a formalized training program
- Cultivated a strong collaboration between department members by creating team websites and instigating SharePoint training sessions
- Developed complex interactive PowerPoint presentations for new products, training and general information