Career Highlights and Achievements

Over twenty-five years of IT experience in the areas of Help Desk Management, Capability Development, Web Designing, Content Management, Purchasing, Inventory Control, and Project Management. 

  • Empowered staff of 700+ by successfully designing, implementing and maintaining a corporate knowledge database containing best practices, innovative ideas, templates and tips and tricks
  • As a Going Green initiative, eliminating hard copies of forms, developed InfoPath online forms and formulated a strategy for the implementation of a formalized training program
  • Cultivated a strong collaboration between department members by  creating team websites and instigating SharePoint training sessions
  • Developed complex interactive PowerPoint presentations for new products, training and general information

Work History

Work History
Apr 1996 - Present

SmithBucklin
SmithBucklin is the world's largest association management and professional services company providing flexible, tailored full-service management and fuction/project-specific services to more than 225 trade association, professional societies, technology user groups, government institutes/agencies and coprorations. Corporate IT Trainer and Web Administrator (2005 - June 2009)
  • Administered corporate IT Training programs, including development and creation of training manuals, classroom instruction as well as preparation of marketing materials.  Training programs included new hire orientation, Microsoft Suite of products, SharePoint, Outlook, Internet, and .net Content Management
  • Software competence also includes Microsoft SharePoint Designer, Workflows, HTML, Adobe products, ACT! 2008, Internet, Outlook, VPN, Blackberry, and Social Networking applications
Help Desk Manager (1996 - 2005)
  • Accountable for annual staff reviews
  • Purchased and leased hardware and software as required maintaining an inventory control for a staff of over 700 located in Chicago, DC and StLouis 
  • Supervised day to day help desk activities, categorized and analyzed call types in connection with new training opportunities
  • Managed warranty hardware repairs with vendors 
  • Organized and scheduled a corporate wide software rollout from Lotus Suite to Microsoft Suite, including writing of all help documentation and training classes
May 1983 - Apr 1996

Help Desk Coordinator

Logic Plus

Logic Plus was a Chicago Loop IT sales and service company extending across a range of technologies, employing approximately 50 employees.

  • Project Management leader from the sales onset to the delivery and installation of file servers, desktops, laptops, and training needs
  • Coordinated short and long term outsourcing onsite support to the immediate Chicago Loop area
  • Accounts Receivable Manager
  • Wrote and administered client service and support contracts
  • Developed, implemented and managed help desk telephone and online support to clients and field staff
  • Prepared user system training documentation

Skills

Skills

Office Management

An energetic team motivator and mentor, with excellent communication skills both verbal and written.  Capabilities include problem solving and decision making skills.  Able to foster teamwork between departments, providing peak efficiencies for business operations. 

Software Competencies

Software competence includes: Microsoft Suite DNN Content Management Microsoft SharePoint and SharePoint Designer InfoPath Workflows HTML Adobe products ACT! 2008 Outlook Internet VPN Blackberries Social Networking