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Mary Maureen Gentile

Work History

2015present

Creative Consulting

Virtual assistance performing various marketing and project assignments. Face-to-face kick off with client setting project needs and expectations.  Projects ranging from one week to five months.

20052015

Office Administration / Admin Coordinator

McDonald's Corporation

Office Administrator with various Vice Presidents, Sr. Directors and project teams:

  • Strategic Alignment for the Office of the President
  • Worldwide Training at Hamburger University
  • Worldwide Operations & Restaurant Technology Alignment
  • Global Marketing / Global Brand

Administrative

  • Exceptional meeting planning for small and large events
  • Strong verbal and written communications
  • Proactive and reactive calendar management
  • Executive Travel Planning, Visas & Passports
  • Expense Reports and Invoice Processing

Task Management and Prioritization Tool

  • Created an Excel workbook to capitalize on efficiency of tasks, prioritization, and time management so deadlines are met
  • Training and implementation of the Excel productivity tool.

Creative Talents

  • Designed advanced presentations in PowerPoint and create specialty marketing materials, banners and photoboards in Publisher.
  • Videographer, Photographer & Audio Recording Technician.

Special Event Management examples

  • Key partner in the production of international Creative Review Boards.
  • Onsite planner at the 2014 Cannes Lions Creative Festival in France. Managed team travel, housing, daily communications for onsite media interviews, and agency partner reception. Photographer for leadership meet and greet with McCafe staff at convention center. Noteworthy: McDonald's won Creative Marketer of the Year 2014.
  • Team planner for the bi-annual McDonald's Owner/Operator Convention in Orlando. Exhibit booth staff scheduling, training, and creation of talking point cards, merchandise ordering and handouts, staff reception and recognition. Global Attendees: 16,000
  • Motivational co-Captain for the 1st and 2nd Annual McDonald's Breast Cancer 6K Run. Successful recruitment campaign with the largest team representation 2 years in a row. Fundraising goals exceeded while being proud corporate citizens and brand ambassadors.

NOTE: Due to reorganization, reduction in force impacted eliminating my role

20022005

Contract Employee at

Manpower, Paige, and Stivers
  • Swingles Furniture as Marketing Manager
  • National City Bank as Private Banking Rep
  • Deltak Edu as an Executive Assistant
  • various administrative assignments at corporate accounts
19952001

Global Account Manager

Gartner

Served this global IT services organization selling research and advisory services.  Began in Client Services Organization then promoted to a Global Account Manager (GAM).

  • GAM for Accenture, Andersen Consulting and Ernst & Young, managing a $10M territory and responsible for contract renewals, negotiation, client services support and product training
  • 98% retention and revenue growth of $1.2M
  • Created materials and trained international Gartner reps on internal website containing details on client renewals, contract templates and marketing materials for country up-sell opportunities.
  • Developed and promoted client training and marketing programs.
  • Pioneered process for capturing client feedback by creating a value survey with a proven track record for client retention. Survey was adopted nationwide.
  • President's Award Circle: 1999 Cape Town, 2000 Maui

NOTE: Due to reorganization, reduction in force impacted eliminating my role

19921995

Corporate Operations Manager

Ameritech Cellular
  • Created policies and procedures in newly formed corporate department that managed 15 company-owned retail stores.
  • Managed internal and external sales events, new product kick-offs and staff meetings for team of 250.
  • Project team for retail store openings and closings.
  • New Hire on-boarding and off-boarding.

Recruited to new role at Gartner from former Ameritech associate

Networks & not-For-Profits

Volunteer and former committee co-chair of McDonald's Women's Leadership Network (2008-2014)

Volunteer and former member of McDonald's Veterans Resource Group (2014)

Volunteer and member of Chicago Cabaret Professionals (2002 to present)

Volunteer, former committee(s) co-chair and Active Member of Theatre of Western Springs (1990-present)