Interests

Volunteerism (Volunteer of American Red Cross Dallas Chapter 2011), International Adoption, Interactive Narratives for Ethnographic Representations, Interactive Media/Social Networking in Training and Instructional Design

Professional Memberships

Help Desk Institute (HDI) - Certified Agent, Manager, Instructor

ASTD (American Society of Training and Development)

Dallas ASTD (American Society of Training and Development)Association for Asian Studies

Society for Ethnomusicology 

Summary

11 years experience in project management

  • Project managed training portion of large-scale corporate projects and working closely with project managers providing project plans with LOE (Level of Effort), ROI calculations and risk assessments, resource allocation estimates, detailed timelines, Gantt charts, communication plans, status reports, implementation logistics, UAT testing, evaluation reports, debriefs, and recommendations based on project success and lessons learned
  • Managed simultaneous development projects (up to 13 at one time) in a fast-paced environment with close communication and partnership among management and stakeholders
  • Supervised/mentored simultaneous university student teams in six-month technical feasibility projects
  • Managed volunteer department with simultaneous projects, training, and fundraising events which required full project planning, proposal writing, budget management, advertising, and communication with all levels of the organization (from students volunteers through the President)
  • Proposed, coordinated, and served as co-chair of the Asian-American and Middle Eastern-American Studies Program at Eastfield College

10 years experience in instructional design and training (both academic and corporate environments)

  • Work in cross-functional teams to develop curriculum with the ADDIE (Analysis, Design, Development, Implementation, Evaluation) model using eLearning, instructor-led, and blended learning
  • Deliver train-the-trainer sessions and facilitated courses
  • Identify training development needs based on business objectives and desired performance
  • Brainstorm and applied innovative approaches to engage learners in one-time and ongoing training
  • Develop course materials using content authoring tools (i.e. Captivate versions 3-6, Articulate, Prezi, etc.) and LMS (WebCT, Blackboard, and Moodle)
  • Communicate with subject matter experts (SMEs) to design and develop curriculum
  • Partnered with subject matter experts in IT, Sales, Service Desk, Customer Technical Support, Field Services, and Dealer Technical Support to develop soft skill, sales, and technical training
  • Worked with subject matter experts in Asahikawa, Japan for ethnographic fieldwork in Japanese festivals and produced academic reports; delivered multimedia-based paper presentations at international, national, and regional conferences
  • Worked with subject matter experts at the university and in telecommunication industries to produce training materials for technical communications which met current industry needs
  • Certified Instructor for HDI (Help Desk International)

Proficient knowledge and proficiency of:

  • Microsoft Office (Word, PowerPoint, Excel, SharePoint Designer/FrontPage, Publisher, Outlook)
  • Prezi
  • Social networking media, Blogging
  • Learning Management Systems (LMS): Moodle WebCT, Blackboard
  • Captivate versions 3-6
  • Articulate
  • Presenter
  • SnagIt
  • QuickBase/SharePoint Dashboards

Skills

Skills

WebCT/Blackboard

University LMS

Articulate

Moodle

LMS

QuickBase

Prezi

Presentation development and delivery tool

Technical Writing

  Produce technical training materials for university curriculum design Produce academic reports based on ethnographic fieldwork Develop policies and procedures for corporate documentation Produce technical documentation for corporate training  

eLearning

University LMS previously titled "WebCT"

Adobe Captivate

MAGIX Movie Editor

Final Cut Pro

Microsoft SharePoint Designer

Microsoft Publisher

Microsoft Office

Word, Excel, PowerPoint, Outlook

Work History

Work History

Reservations Assistant

University of Texas at Dallas

• Handled room reservations for the Student Union building• Coordinated the a student spirit committee

Aug 2003 - Present

Faculty - School of Arts & Humanities

http://ah.utdallas.edu/

Lecturer, August 2005 – May 2006, January 2008 – August 2008, January 2013 – present

Senior Lecturer, August 2008 - June 2011Teaching Assistant, August 2003 – May 2005

• Designed, adapted, and implemented curricula for 6 different courses including a professional and technical communications course for engineering students• Managed approximately 110-210 students per semester through team projects including formal technical proposals, presentations, and reports• Supervised teaching assistants and individual students for independent study• Multi-tasked responsibilities and deadlines pertaining to teaching and research• Participated in the academic community by conducting ethnographic fieldwork in Asahikawa, Japan and presented analysis in the form of reports and national conference presentations

• Maintained faculty website to display course content and current research

•Developed marketing materials for courses and actively recruited students

•Taught workshops on communicating for gaining employment (job searches, resume writing, career fair navigation/communication, interviewing, and follow-up); coached students through mock interviews; and evaluated student resumes, VisualCVs, and application letters

•Attended all university job fairs and communicated with recruiters to assess industry needs

Taught:

ECS 3390: Professional and Technical CommunicationsMUSI 3322: Music in Historical Context: Asian Music

MUSI 3322: Music in Historical Context: World MusicMUSI 1306: Understanding Music (World Music)

MUSI 1306: Understanding Music (Western Classical Music)ATEC 2380: Introductory Topics in Arts & Technology 

Jul 2012 - Present

Senior Instructional Designer

CompuCom
  • Applied the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) model to curriculum development (ex. facilitator guides, participant guides, job aids, assessments, and presentations, CBT, and virtual learning) , including but not limited to soft skills, sales, and systems training
  • Project managed simultaneous training projects in close collaboration with corporate project managers, all levels of management, Subject Matter Experts (SMEs), and stakeholders through virtual, in-person, and blended communications
  • Worked closely with corporate project managers to provide project management support beyond the scope of training and aligned training project management templates to those of the corporate project managers for increased communication efficiency
  • Develop instructional design policies and procedures, including project, design, development, and implementation/evaluation plans
  • Standardized the process for instructional design and training development to provide more stabilized support and communication to other business units
  • Initiate proactive projects for increased training efficiency, such as content censorship policies and LMS requirements for large-scale CBT implementations
Jun 2011 - Jun 2012

Instructional Designer

Monitronics
  • Applied the ADDIE (Analysis, Design, Development, Implementation, Evaluation) model to curriculum development (ex. facilitator guides, participant guides, job aids, assessments, and presentations/Prezi, eLearning, CBT, blended learning, and eLearning using Moodle) , including but not limited to billing, call center soft skills, company initiatives, technical, and systems training
  • Developed project plans with ROI and risk assessment, implementation plans, design specifications, storyboards, communication plans, and post-project evaluation assessments and reports

  • Collaborated with project managers, other instructional designers, trainers, management, stakeholders, and SMEs to identify training needs, strategies, and new technological developments

  • Managed multiple projects from training-needs analysis to post-training analysis

  • Managed and analyzed performance data to recommend business and training strategies

  • Created technical documentation, policies, and procedures

  • Researched and incorporated creative solutions to training practices, tools, and applications

Aug 2006 - Dec 2008

Adjunct Faculty

Eastfield College - Arts, Language, and Literature Division

Co-chair for Asian-American and Middle Eastern-American Studies Committee

• Proposed, coordinated, and served as co-chair of the Asian-American and Middle Eastern-American Studies Program at Eastfield College with events ranging from cultural performances to symposia• Designed, adapted, and implemented curricula for 6 different courses

•Developed marketing materials for the AAMEAS program

•Actively recruited students for the AAMEAS and individual courses

Taught:

HUMA 1315: Fine Arts Appreciation (with Asian emphasis)ENGL 1301: English Composition I

ENGL 1302: English Composition II

ENGL 1302: English Composition II (Introduction to Literature with Asian emphasis)

ENGL 2331: World Literature: Japanese Folk LiteratureENGL 2332: World Literature to 1500: Literature of the Indian Subcontinent, China, and Japan

Jun 2005 - Dec 2006

Academic Advisor

University of Texas at Dallas

• Actively recruited students at university events and new student orientations

•Coordinated career development, networking events, and marketing strategies

•Developed and implemented training for new advisors when no existing advisor training was present

•Registered students for classes, performed degree audits, provided career counseling, and mentored students on academic probation

Apr 2001 - Apr 2005

Private Piano and Voice

Self-Employed

• Managed marketing, finances, and curriculum for private piano and voice instruction• Judged competitions and festivals for other teachers

• Maintained studio website

Sep 2000 - May 2002

Service Learning Coordinator

University of Texas at Dallas

• Coordinated volunteer projects, training for volunteers and staff advisors, and fundraising events

•Recruited students for volunteer projects and trips

•Communicated with nonprofit organizations to assess volunteer needs

•Developed and implemented training for volunteer site leaders

•Developed marketing materials

• Managed the volunteerism budget

Jan 2000 - Dec 2000

Orientation Team Mentor

University of Texas at Dallas

•Recruited students for University of Texas at Dallas

•Collaboratively coordinated new student program events including New Student Orientation and Emerging Leaders Program

•Recruited and advised new students

•Held office hours to provide information about the university and its programs and advise as needed

Apr 1999 - Mar 2000

Microsoft Office Instructor

Garland Evening School

• Designed, adapted, and implemented curricula for Microsoft Office in the Adult Education Program

Jun 1998 - Jul 1999

Marketing Internship: Wireless Internet Business Development

• Supported the Wireless Internet Business Development group• Compiled research into professional presentations for the group and customers• Maintained the internal website• Made travel reservations and handled logistics for special events• Worked with the volunteerism office for company volunteer events

• Coordinated and recruited for volunteer events for the Wireless Internet Business Development group

Education

Education