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Work experience

Jan 2014Present

Customer Service Representative

Barhorst Manufacturing
  • Earned reputation for going the extra mile to improve the customer service experience. Consistently gain appreciation of customers for proactively offering beneficial input & advice.
  • Contributed ideas for retail store
  • Assisted with business growth by keeping company owner informed regarding lost business opportunities, such as unanswered prospect requests, resulting in customer service adjustment.
  • Respond to 60+ customer inquiries daily through effective time management, strong problem solving and analytical ability.
  • Recognize opportunities to increase sales and advise clients
Jan 2014Present

Event Coordinator

BMI Indoor Speedway & Event Venue
  • Successfully implemented plan to convert the indoor speedway into a rental venue that is utilized for a wide variety of events, which attracts new customers and business.
  • Within one year, took on newly created role promoting the company’s concerts and events by creating brochures and networking to attract new customers.
  • Efficiently conceptualize and execute creative ideas that transform the racetrack into a venue with an established theme exclusive to each client and anticipated audience.
  • Coordinate & oversee private parties, including baby showers, weddings, fundraisers, and concerts with up to 700 attendees. Plan showers from beginning to end for customers, to include invitations, decorations, food, alcohol, etc.
  • Originated rental contract that explain policies and procedures for use of the venue to clients and the general public.
  • Oversee the work of contract personnel including, security, caterers, and decorators, and supervise all event support staff during private events.
Aug 2012Aug 2013

Behavioral Health Recovery Attendant

Richmond State Hospital
  • Provided personal assistance, medical attention, emotional support, or other personal care and treatment of persons with mental illnesses and disabilities.
  • Handled customer services, resolved grievances and conflicts, and extinguished escalated disputes.


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Proven history of improving operations and increasing profitability

People oriented; enjoy working directly with customers and the general public