Earned reputation for going the extra mile to improve the customer service experience. Consistently gain appreciation of customers for proactively offering beneficial input & advice.
Contributed ideas for retail store
Assisted with business growth by keeping company owner informed regarding lost business opportunities, such as unanswered prospect requests, resulting in customer service adjustment.
Respond to 60+ customer inquiries daily through effective time management, strong problem solving and analytical ability.
Recognize opportunities to increase sales and advise clients
Jan 2014 - Present
BMI Indoor Speedway & Event Venue
Successfully implemented plan to convert the indoor speedway into a rental venue that is utilized for a wide variety of events, which attracts new customers and business.
Within one year, took on newly created role promoting the company’s concerts and events by creating brochures and networking to attract new customers.
Efficiently conceptualize and execute creative ideas that transform the racetrack into a venue with an established theme exclusive to each client and anticipated audience.
Coordinate & oversee private parties, including baby showers, weddings, fundraisers, and concerts with up to 700 attendees. Plan showers from beginning to end for customers, to include invitations, decorations, food, alcohol, etc.
Originated rental contract that explain policies and procedures for use of the venue to clients and the general public.
Oversee the work of contract personnel including, security, caterers, and decorators, and supervise all event support staff during private events.
Aug 2012 - Aug 2013
Behavioral Health Recovery Attendant
Richmond State Hospital
Provided personal assistance, medical attention, emotional support, or other personal care and treatment of persons with mental illnesses and disabilities.
Handled customer services, resolved grievances and conflicts, and extinguished escalated disputes.