Mary Lossley

•  Responsible for making tough decisions and providing direction, guidance and support to a team.
• Driving and delivering the commercial performance of the business.
• Scheduling workloads to meet priorities and targets.
• Implementing business procedures.
• Organizing staff schedules.
• Developing and implementing creative selling techniques.
• Ensuring that company goals are met in a timely fashion by the efficient and effective management of personnel and resources.
• Working with other department heads. Involved in the recruitment and mentoring of new staff.
• Delegating responsibilities.
• Undertaking staff performance reviews. Establishing the businesses objectives. Driving the sales and marketing strategy.

 Responsible for ensuring that the company store runs smoothly by creating a firm foundation that enables the delivery of core services to customers.

• Holding company employees accountable to standards of integrity, professionalism, reliability and competency.
• Managing store operations.
• Promoting a culture where diversity is valued.
• Carrying out supervisory responsibilities in accordance with the Company’s policies 
• Tackling all disciplinary issues with swift and suitable action.
  
• Ensuring that all departmental purchases are made within budget.
• Managing operational plans.
• Monitoring daily inventory levels.
• Monitoring staffing levels and ensuring that there are enough people around to cover busy or peak periods.
• Directing staff to perform daily work duties.
• Handling issues that have been escalated from the ground up and which need resolving.
• Training new employees in accordance with company standards.
• Ensuring adherence to all departmental and company guidelines, policies and procedures.

• Coursework in Accounting
• Advanced Course work in Marketing/Advertising
• Completed Customer Service Management Training
• Coursework in Business Finance and Communications
• Coursework in Human Resource Management

 Certified Gemologist