Operations Management & Process Specialist
Smart Communications Inc. | www.store.smart.com.ph
- In-charge of providing solutions in resolving subscriber’s issues which involve coordination with various departments, and 3rd party partners as part of Customer Management handling.
- Responsible for managing and launching projects that aids to increase revenue, improve after-sales operational processes, and generate leads.
- Manage projects and ensures meeting SLA, completeness of business requirements, coordination with stakeholders, leads UAT (User Acceptance Testing) and PPT (Post Production Testing) to secure 100% operational readiness.