Download PDF

Summary

Experienced professional in project management, process improvement, and operational procedure optimization. Successfully coordinate activities of various departments concerned with production, pre-sales, customer relations, training, and after sales fulfillment. Also comfortable working with people of all levels, with excellent approach to solving problems, and has the ability to manage performance and motivate staff on an individual team level.

Areas of Expertise

Project Management
Process Improvement


Customer Management


Lead Generation & Internet Research
Product Management
Problem Solving and Data Analysis

Work History

May 2017Present

E-Commerce Senior Account Associate

Micropower Battery Co.
  • Primarily responsible for supporting day to day business transactions on the Amazon USA and eBay sales platforms.
  • In-charge for full variety of platform operations; including processing of daily sales for fulfillment, customer service communications, monitoring of sales prices, inventory levels, and attending to FBA dispatches to Amazon warehouses.
  • Review and attends to Amazon/eBay performance objectives and working to maximize the company's Account Health and Performance levels.
  • Create new listings for both FBM and FBA product fulfillment.
  • Manage and revise existing products on Amazon USA and eBay platforms. 
June 2016March 2017

Operations Management & Process Specialist

Smart Communications Inc. | www.store.smart.com.ph
  • Recommend and implement lean process involving key partners in order to optimize and improve daily operational procedures of the online store.
  • Responsible for managing and launching projects that augments to increase revenue, improve after-sales operational processes, and leads generation.
  • Manage projects and ensures meeting SLA, completeness of business requirements, coordination with stakeholders, leads UAT (User Acceptance Testing) and PPT (Post Production Testing) to secure 100% operational readiness.
  • Engage and collaborate with partners in applying permanent solutions for chronic issues affecting customer experience.
  • In-charge of providing second-level solutions in resolving subscriber’s issues which involve coordination with various departments, and third-party partners as part of Customer Management handling.
Apr 2015May 2016

Business Unit Manager

Expertise LLC | www.expertise.com
  • Manages the offshore team of Contact Finders that efficiently QA and gather data of qualified professionals in different business categories across the US regions.
  • Implemented processes and management tools in keeping track of performance and target goals.
  • Recruited, trained, and directed offshore team of Contact Finders and profile builders.
  • Implemented and optimized process of KPI to align in organization's goals and objectives.
  • Directed contact finding and QA of  leads for the entire team resulted to increased quality profiles of 13.24% above target.
Jan 2013Feb 2015

Operations Manager

A-Solutions Inc. www.adeals.ph | www.gdeals.ph
  • Manages and directs daily operations of the company's e-commerce website.
  • In-charge of successful execution of timelines, monitor development progress, anticipate issues, and resolve obstacles.
  • Work closely with cross-functional teams on communicating requirements and ensuring all areas  meets its overall goals such as redemption period, stock and service availability, personnel, and back-end support.
  • Recommend and implement continuous site innovation on both client and user level experience.
  • Ensure legitimate purchase transactions made over through various payment gateways.
Mar 2011Aug 2012

Merchandising and Logistics Specialist

Ensogo - LivingSocial Phils. | www.enosgo.com.ph
  • Manages merchandising and logistics pipeline. Ensure accurate deal details and status in order to forecast stocks availability and redemption period are aligned.
  • Monitor merchandise movements, stocks level, ordering and delivery schedules, to ensure target fulfillment are met.
  • Performed competitor market and category sales performance to use as identifier for targeting quality deals to launch.
  • Recruited, trained and managed the after sales team of the retail category. Provide inputs for process flow and responsible for  building partnership with 3rd party logistics provider.
  • Work closely with various teams implementing pragmatic resolution to  after sales issues and processes improvement.
Oct 2010Mar 2011

Account Executive

Intelligent Wave Inc.
Nov 2009Sep 2010

Technical Support Associate

24/7 Customer Inc.
Mar 2008Mar 2009

Processing Executive

Montreal Management Est.
Mar 2006Mar 2008

Product Specific Trainer

TeleTech Customer Care

Education

Jun 2000Mar 2004

BA Communication Arts

St. Paul University, Quezon City

CRM / PM / SM

Trello
Amazon Seller Central
Ebay Seller Hub
Zendesk
HubSpot

Certifications

Aug2016

Project Management Fundamentals

University of Asia and the Pacific Southeast Asia Business Studies

Certification training program that determines goals,  objectives, and timeline of a project and its components. It covers training on the application of processes, methods, knowledge, skills and experience to achieve the project objectives.

Dec2015

Lean Six Sigma Yellow Belt

Six Sigma Philippines

Introductory training for professionals preparing for leadership role and have mastered skills that include process improvement, project facilitation and data collection.