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Experienced professional in process improvement and operational procedure optimization. Successfully coordinate activities of various departments concerned with production, pre-sales, customer relations, training, and after sales fulfillment. Also comfortable working with people of all levels, with excellent approach to solving problems, and has the ability to manage performance and motivate staff on an individual team level.

Work History

Apr 2015April 2016

Business Unit Manager

Expertise LLC
  • Manages the offshore team of Contact Finders that efficiently QA and gather data of qualified professionals in different business categories across the US regions.
  • Implemented processes and management tools in keeping track of performance and target goals.
  • Recruited, trained, and directed offshore team of Contact Finders and profile builders.
  • Implemented and optimized process of KPI to align in organization's goals and objectives.
  • Directed contact finding and QA of  leads for the entire team resulted to increased quality profiles of 13.24% above target.
Apr 2013Feb 2015

Operations Manager

A-Solutions Inc. |
  • Manages and directs daily operations of the company's e-commerce website.
  • In-charge of successful execution of timelines, monitor development progress, anticipate issues, and resolve obstacles.
  • Work closely with cross-functional teams on communicating requirements and ensuring all areas  meets its overall goals such as redemption period, stock and service availability, personnel, and back-end support.
  • Recommend and implement continuous site innovation on both client and user level experience.
  • Ensure legitimate purchase transactions made over through various payment gateways.
Jan 2013Apr 2013

Operations Manager

D Urban Concepts
  • Manage all aspects of day-to-day retail (online) operations.
  • Liase with in-house Brand Managers in partnering to feature own line of items online. Ensuring sufficient level of stocks  prior to launching products.
  • Responsible for establishing and managing trusted partner relationship with all supporting 3rd party service providers / vendors.
  • Provide continuous improvement in operational processes, and website innovation functions and user level experience.
Mar 2011Aug 2012

Merchandising and Logistics Specialist

Ensogo - LivingSocial Phils.
  • Manages merchandising and logistics pipeline. Ensure accurate deal details and status in order to forecast stocks availability and redemption period are aligned.
  • Monitor merchandise movements, stocks level, ordering and delivery schedules, to ensure target fulfillment are met.
  • Performed competitor market and category sales performance to use as identifier for targeting quality deals to launch.
  • Recruited, trained and managed the after sales team of the retail category. Provide inputs for process flow and responsible for  building partnership with 3rd party logistics provider.
  • Work closely with various teams implementing pragmatic resolution to  after sales issues and processes improvement.
Oct 2010Mar 2011

Account Executive

Intelligent Wave Inc.
Nov 2009Sep 2010

Technical Support Associate

24/7 Customer Inc.
Mar 2008Mar 2009

Processing Executive

Montreal Management Est.
Mar 2006Mar 2008

Product Specific Trainer

TeleTech Customer Care
Apr 2005Aug 2005

Cafe Barista

Coffee Masters Inc.



MA Communication Arts

Ateneo de Manila University


Jun 2000Mar 2004

BA Communication Arts

St. Paul University

Areas of Expertise

Operations Management

Performance Management

Implement and Optimize Process

Team Building and Mentoring
Staffing and Personnel Administration
Production Management

Lead Generation
Problem Solving and Data Analysis







Dec 2014Dec 2014

Lean Six Sigma Yellow Belt

Six Sigma Philippines

Introductory training for professionals preparing for leadership role and have mastered skills that include process improvement, project facilitation and data collection.