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Mary Hertz 

School of Leadership, Wisdom Team at DaVita

Work History

Oct 2015Present

Instructional Designer

DaVita

Faculty Educator and Instructional Designer on the Wisdom Team at DaVita.    Design and facilitate live training and instructor-led webinars. Recent program development includes the topics of Unconscious Bias and Mindfulness. Facilitation and coordination of RN Management Skills, Facility Administrator Management Skills, and Having Tough Conversations. Experience in facilitating a variety of course formats from week-long workshops to hour-long lunch-and-learn sessions.

20082015

Senior Instructional Designer/Trainer

HealthCare Partners

Senior Instructional Designer/Trainer in Learning and Talent Development at HealthCare Partners (8 years).  Designed and facilitated instructor-led live training at the corporate office and on-site at clinics.  Topics included Manager's University, Care Team Experience, Perspectives on Aging, The Art of Outstanding Service, Teambuilding, Managing Change, and more. Served as an internal consultant to clinics to improve customer service scores and team dynamics.  Created customized interventions for various clinics and central departments. Provided facilitation for group on-boarding and teammate orientation.

20022008

Independent Consultant

M3 Consulting

Independent Consultant dba Live, Laugh, Learn at M3 Consulting (6 years)             . OD consulting, workshops on accelerated learning, development of process to obtain nursing magnet status, service excellence program development, program marketing, and creation of mentoring program. Clients included St. Joseph Hospital in Orange, CA, Long Beach Aquarium of the Pacific, Highline Medical Center in Burien, WA, Mission Hospital in Mission Viejo, CA, Memorial Medical Center, and Corinthian Colleges in Costa Mesa, CA.

19992002

Organizational Development and Labor Relations Specialist

Catholic Healthcare West (now Dignity): Regional Corporate Office

Organizational development and management education for all CHW Southern California Hospitals in an environment of active labor union organizing. Strategized with hospital executive teams and conducted training to prepare leadership teams for upcoming organizing activities and elections.  Developed communication plans and created communication materials.  Conducted an HR reorganization and restructuring encompassing all of the CHW Southern California hospitals.

19941999

Director, Human Resources and Director, Education

St. Mary Medical Center

Director, Human Resources (2 years 10 months).  Director, Education (3 years). Responsible for all aspects of people services for a 450-bed acute-care hospital with trauma center. Co-led the JCAHO accreditation effort that twice resulted in accreditation with commendation.

Education

19891992

B.A.

California State University, Long Beach, CA

Liberal Arts and Education