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Work experience

Feb 2013Jul 2015

Senior Process Associate

Xchanging

MSC Project - US Health Care 

  • Processing re-insurance claim by using Arena & Grids Applications.
  • Prepare the Client Information System Documents.
  • Check & Analyze Reinsurance Claims of various Claims.
  • Responsible for Internal Quality Check & Query Management.
  • Communicating with clients through mail and phone.
  • To process the cases with accuracy / error free and measure the productivity based on a per hour basis.
Feb 2012Oct 2012

Inbound Technical Support (Sky Broadband), UK

First Source
  • Provide exceptional customer service to clients and customers
  • Advising customers about the products and services of Sky Broadband
  • Build strong relationships with customers, clients, colleagues and management.
Aug 2010Jun 2011

CSR ( Customer Service Representative)

Flipkart.com
  • Attend Customer Calls related to service 
  • provide information to customer based on data 
  • Update customer information in CRM 
  • Maintain call Quality 
  • Paticipate in call Quality session 
  • Make daily MIS and send to Manager
Dec 2005Sep 2008

CSR (Customer Service Representative)- MBNA Canadian Credit Cards

Transworks-Aditya Birla(Minacs)

MBNA Canada Credit Card Expert

  • Applying for an account
  • Account Maintenance
  • Fraud Protection

Education

Mar 2012Mar 2014

B.A English Literature

BA-Periyar University

English Literature study in History and Economics

Achievements

  • Awarded for the Best Overall Performance in the Campaign for Sep ‘2006
  • IV Best in the Month of Oct ‘2006
  • Being III Best Overall Performance for Non-Endorsed Calling – Oct ‘2006
  • IX Best in the Month of Oct ‘2006
  • Achieving 1000 Sales in Nov ‘2006
  • III Best in the Month of Nov ‘2006
  • Achieved 2000 Sales
  • IX Best in the Month of Jan ‘2007
  • Achieved 1500 Sales in the Campaign for Feb ‘2007
  • Spot Awards 2014- Xchanging