Executive Summary

Visionary leader bringing over 20 years of experience in establishing operational optimization across diverse organizations covering both national and international operations. Recognized for talents in strategy development and providing corporate vision. Converts strategic plans into tactical reality through guiding diverse teams in establishing themselves as viable change agents. Devises and implements new programs and initiates successful processes to produce new products & processes with maximum revenue results.

Diversified background in operations and sales management;  distinguished for an entrepreneurial mindset, creative problem solving, cross functional teams and a bottom-line orientation.

Offers innovative solutions to operational challenges  and leverages decisiveness to implement solutions while minimizing risk and maximizing performance.

Expert in transforming strategic plans into tactical initiatives  for national and international programs.

Motivator and coach combining business acumen with analytical depth to align operational efficiencies with corporate goals.

Work History

Work History
2008 - Feb 2016

Director Sales Integration & New Hire Development Specialists

CenturyLink

Established & expanded a successful business model supporting CenturyLink Global Sales organization with on-boarding and post new hire system, process & tool support. Implementation of a new hire sales assessment is one example of a strategic plan translated into a tactical initiative providing proven results. By executing a repeatable pre-boarding framework provided solutions to optimize operational performance between Talent Acquisition, Legal, Human Resources and Sales Leadership. This project coupled with a proven onboarding process provided solutions to optimize operational new hire sales performance across all market segments increasing sales productivity from 36% to 60% meeting sales >100% sales attainment within 3 months tenure. Ongoing partnerships with Sales Leadership to identify areas in need of increased efficiency and lost productivity and utilize coaching techniques to train and develop successful sales teams and gain organizational profitability. Effective use of this team and the value proposition continued the team growth from 10 individuals to include 4 managers and 41 team members. Ability to establish relationships with internal and external decision makers, sales and operations teams to develop and drive consistent behavior. Strong organizational, planning, project management background and track record with the history of being able to balancing the ability of functioning independently within a fast paced multi-task environment.

2003 - 2008

Sr. Sales Integration Manager

Qwest Communications

Coach and train new hire and tenured sales professionals to navigate various sales processes and systems/tools required for quoting, contracting and ordering, enabling them to complete non-selling activities efficiently; thus, providing more time to sell.  Primary Responsibilities:

  • Review Sales Professional’s progress through the new hire training curriculum 
  • Provide guidance with regard to our core strategic products 
  • Resource for systems, tools and processes including quoting, contracting and ordering 
  • Training for Salesforce.com and integrated systems for quoting, contracting and compensation
  • Work with Sales Management to evaluate sellers’ knowledge/skills to create customized CDP 
  • Conduct virtual “Brown Bag” training based on sellers’ FAQs and specific sales requests 
  • Provide “Just in Time” training based on individual and/or branch needs 
  • Deliver additional continuing education training as required 



2000 - 2003

Manager Sales Engineering - Global Markets

Qwest Communications

Managed Sales Engineers, Post Sales Project Managers and Post Sales Tier II Technical Support Engineers supporting Global and National Accounts. Developed processes and procedures for the organization and created and executed customer facing programs to increase retention and satisfaction rates. Responsible for all aspects of the customer relationship including Contract Renewals, solution  up sell, Quarterly Service Reviews, Technical design, Consulting, and customer Network Optimization, Stewardship reporting, and overall Account Management. Effectively led my direct report organization & the sales teams they supported from supporting traditional local TDM services into the advanced technology of MPLS/Hosting and National portfolio of products and services.

1999 - 2000

Sr. Technical Support Engineer

US West Commnications

Tier two support of all services & maintenance issues associated with both global and national account base. Responsible for developing, analyzing and distributing Service Management Reports and documentation used to facilitate service improvement and resolution to chronic problems. Resolution of service issues 24x7. Technical resource for Global Customers and National Account teams for both network and customer premis equipment services.

1998 - 1999

Global Account Manager

US West Commnications

Account Management of 40 plus Large Business Accounts. Providing strategic solutions enhancing each customer’s business and communications needs. Provided customer solutions which continually exceeded both the customer and companies overall expectations. Providing pro-active project planning that heightened each customer’s buying influence. Facilitating an understanding of each customer’s touch points within the account team to ensure provisioning and repair of circuits were correctly within the time frames expected & the resources allocated. Responsible for each customer’s ultimate satisfaction with all Solutions provided by Qwest while maintaining pipeline forecasts, increasing customer penetration and increasing Qwest revenue. First  Account Manager to partner between Qwest Communications and US West to deliver an end to end customer solution purchased and implemented is an example of my ongoing abilities in creative planning & implementation skills.

Education

Education
1997

Business Management/Psychology

Westminster

Westminster student graduates with the skills and abilities that are critical to success in a rapidly changingworld and highly valued by employers and graduate programs:

  • Critical, analytical and integrative thinking
  • Creative and reflective capacities
  • Leadership, collaboration, and teamwork
  • Writing and other communication skills