Arnold Balabanov, MBA, MSN, BS

Clinical Manager Epilepsy Monitoring Unit Adult and Pediatrics


I'm looking for Administrative and Customer Service position to utilize my skills to perform excellent customer service in business office or health setting; management or leadership role; quality improvement.

Work History

Work History
2013 - 2015

Team Lead, Quality Assurance

TeleTech, Metro Manila, Philippines 

*Managed daily quality operations, communications, and retain outstanding team 

*Reviewed and improved quality goals, key metrics associated with quality assurance department

*Supported staff, motivate, coach, actively making appointment,     scheduling and payroll

*Ensured compliance with TeleTech's processes, tools, system issues, and  clients

2007 - 2013

Customer Service Associate

TeleTech,  Metro Manila, Philippines

*Resolved customer complaints, answered questions, in relations to products and services

*Used telephone, email, mail to reach out customers, verified informations, take payments, compiled reports on overall customer satisfaction

*Performed administrative support to operation department and coordinate with management  for process improvement



2000 - 2005

Bachelor of Science in Physical Therapy

De La Salle University, Dasmarinas, Philippines

*Completed and received degree diploma for Physical Therapy program

*Graduated with 3.7 GPA


13210 Nantucket Dr. Sugar Land, TX



(818) 391-6504



*Strong coaching, communication, customer service, attention to detail and manage  to lead successful staff and multiple projects.

*Great interpersonal skills, honest, open and empathetic manner when dealing  people

*Ability to plan, organize, follow procedures, strong problem and conflict resolution skills

*Knowledge with software applications, MS Office (Excel, Outlook, PowerPoint) and ability to learn technology quickly



Miriam Farrales

(281) 760-7310

Arnold Pulido, RN

(832) 860-0625