Marvin "Devin" Floyd

  • Atlanta GA

3249 Clairmont North NE

Professional Summary

  • Customer Service Expert
  • Energetic Work Attitude
  • Critical Thinking
  • Seasoned In Conflict Resolution

Work History

Work History
Dec 2013 - Oct 2014

Server

Houston's - Atlanta, GA

  Primary objectives were maximizing guest satisfaction and ensuring positive experiences. Informed patrons of establishment specialties and features. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Observed diners to anticipate any additional needs and respond to requests. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Also responsible for maintaining daily workflow and on-shift duties in the restaurant, maintaining a pleasant working atmosphere in order to motivate staff and maintain a good team spirit and working closely with managers in order to achieve 100% guest satisfaction and company goals.

 

Jan 2013 - Nov 2013

Server/Server Trainer

Taco Mac Sports Grill - Sandy Springs, GA

Primary objectives were maximizing guest satisfaction and ensuring positive experiences. Informed patrons of establishment specialties and features. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Observed diners to anticipate any additional needs and respond to requests. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Acquired and maintained knowledge that allowed me to be conversant in multiple beer styles that catered to the individual taste of each guest. Responsible for the organization, assignment & verification  of  daily shift & closing side work duties. Also responsible for ensuring that new servers were provided with the proper knowledge of the company’s food & beer selections, steps of service and overall philosophies in order to achieve 100% guest satisfaction and company goals.

 

Jan 2004 - May 2012

Performance Coach/Choreographer

Haydens International Cheer Academy - Evans, GA

  Primary responsibility included choreographing and teaching competitive cheer routines. Developed, planned & coordinated teams and individuals for assessment, practice & competition prioritizing safety and proper skill progression at all times. Enforced discipline both in and outside of the gym. Maintained thorough knowledge of all rules, competition procedures, coaching techniques and current trends in competitive cheer and tumbling. Accepted coaching, constructive criticism and recognition with humility and composure. I managed the participation of teams in regional and national competitions resulting in winning the NCA Innovative Choreography Award, JAMFest and WSF Outstanding Choreography awards and over 35 other national titles.